Position Title: Family Store Manager – Bargara

Classification: General Retail Award – Level 6

Location: Bargara Family Store

Employment Type: Full Time

About the Role

The Family Store Manager is responsible for the efficient and effective management of all recycling, retail, and administrative operations within the Bargara Family Store. This role plays a key part in supporting The Salvation Army’s mission and values by ensuring a welcoming, well‑run, and community‑focused retail environment.

Key Responsibilities

• Oversee the day‑to‑day operations of the Family Store, ensuring high standards of presentation, customer service, and stock availability.
• Monitor income and expenditure against budget, identifying opportunities for growth or improvement and discussing these with the Line Manager.
• Lead, train, and support staff through regular coaching, feedback, and performance management, ensuring compliance with TSA policies and procedures.
• Manage and coordinate effective marketing of goods, including oversight of social media content, delegation to staff, and liaison with Public Relations to ensure alignment with TSA guidelines.
• Collaborate with the Line Manager and PR teams on marketing and fundraising initiatives that support TSA events and campaigns.
• Ensure correct handling, rotation, and promotion of stock, including sales and promotional activities.
• Assist with material aid enquiries and related duties in accordance with TSA policies, as directed by the Line Manager.
• Complete all Workday tasks in a timely manner, including timesheet approvals and employee/volunteer administration.
• Manage rosters and wage costs within budget.
• Drive volunteer engagement by building relationships with internal and external stakeholders, including government and non‑government organisations, to support an inclusive workforce.
• Communicate key updates to staff, ensuring awareness of referral pathways, policies, and procedures.
• Maintain personal and site security in line with WHS guidelines, including loss prevention, cash handling, and cash management procedures.
• Build strong working relationships with internal and external stakeholders, including neighbouring Family Stores and TSA Warehouses.
• Ensure all incidents, hazards, and near misses are reported promptly in accordance with TSA policies and relevant legislation.
• Perform additional duties as required by the Line Manager.

Qualifications & Experience

• Qualifications in Retail or Business (highly regarded).
• Minimum 5 years’ experience in retail management.
• Demonstrated experience in mentoring, training, and managing staff.
• Strong commitment to delivering exceptional customer service.
• Excellent communication and presentation skills, with the ability to engage positively with diverse groups.
• Confident user of POS systems, computer applications, and Microsoft Office.
• A reasonable level of physical fitness to meet the demands of the role.
• Current valid Driver’s Licence.

What we offer

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration