We are Thrings; a successful full-service law firm with sector expertise in Agriculture, Banking & Finance, Development of Land, Private Client, and Business Growth. Our dedicated Business Services teams are key to how the firm runs smoothly, including corporate functions, HR, Marketing, Finance, Quality & Risk, Facilities, IT, and legal support teams.

Our teams collaborate with internal colleagues and fee-earners to deliver work for our clients in a diverse range of practice areas. We are proud to be ranked in many areas by the Legal 500 and Chambers, due to our client-centric approach.

Our welcoming and inclusive culture provides an attractive place to work, including the valuable benefit of hybrid working.

About the role

We’re seeking an IT Service Desk Manager to join our IT team. The role will be Swindon based with weekly travel to other offices to support the team. You’ll be joining a friendly and collaborative team that supports the success and day-to-day running of the firm. This is an excellent opportunity for someone who enjoys combining people management with technical expertise, and who is keen to bring fresh ideas and make a real impact in the role.

Day to day, you can expect your responsibilities to include:

• Overseeing the day-to-day operation of the Service Desk, ensuring the delivery of high-quality technical support and excellent customer service
• Leading, mentoring and developing the Helpdesk team, including conducting performance reviews, identifying training needs and supporting professional development
• Managing and prioritising service requests, incidents and escalations, ensuring timely resolutions and clear communication with users throughout
• Monitoring service performance through key metrics and reporting, identifying opportunities to improve processes, efficiency and user experience
• Supporting and maintaining legal and business-critical applications, while ensuring compliance with data protection regulations, security standards and internal policies
• Working collaboratively with the wider IT team and business stakeholders to implement long-term solutions, improve technology adoption and enhance service delivery

In person support is provided to the Bath, Bristol and Swindon offices with travel to our other offices required on an ad-hoc basis.

About you

We’re extremely proud of the relationship we’ve built with our clients and referrers, being recognised as their trusted legal partner.

Your ability to communicate clearly and collaborate with our fee-earning teams will play a key role in delivering exceptional client service and driving successful outcomes:

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience
• ITIL certification or equivalent service management experience is strongly desirable
• Experience in IT support or service desk management preferably within a legal or professional services environment
• Strong leadership and people management skills, with the ability to motivate, support and develop a high-performing team
• Excellent customer service and communication skills, with the ability to build effective relationships with both technical and non-technical users
• Good understanding of IT infrastructure, networking, cloud services, Active Directory and IT security best practice
• Experience supporting Windows environments and using IT service management tools, with knowledge of legal technologies and software considered advantageous
• Proactive and organised approach, with strong problem-solving skills and the ability to work effectively in a fast-paced, deadline-driven environment

What’s on offer

By joining Thrings you’ll become part of a supportive, inclusive firm offering a relaxed and trusting environment allowing balance between being in the office and working from home. We also offer a great working environment and plenty of social/networking events to get involved with!

In return for your hard work, you can expect to receive a variety of flexible benefits which can be tailored to your personal and family needs including Private Medical Insurance, Life Insurance, Health Cashplan and much more.

If this sounds like an exciting opportunity and you have the experience to join our team, we’d love to hear from you.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

No agencies please