Job Description

• Monitor & Control RCU process.
• Carry out Screening & Sampling Activity as per the process & policy
• Monitor TAT location wise, have an analysis of the same
• Regular updates to RCU Samplers.
• Ensure error Free Agency Billing.
• Monitoring investigations & completion.
• Hind Sighting cases reviewing & reporting.
• To equip RCU Agencies across all the locations of the Region.
• To ensure Product-wise, location-wise & RCU Officer-wise TAT is maintained across the location.
• Carry out all the Online checks as per Product.
• Sound Coordination among departments & Agencies are maintained so as to carry hassle free RCU Process.
• Performance review of RCU Agencies at regular intervals (Preferably half-yearly)
• Time to time Circulation of MIS / Reports to the concerned team / departments.
• Agency Management:
• Identification of new Agencies across the locations as per requirement.
• To ensure Error Free Agency Billing. Bills for the current month are to be cleared by 15th of the subsequent month. Bills to be vetted by RCU Officers of respective locations.
• Agency pay-outs have to be released within by 5-10 days of submission Finance & Accounts.
• Process implementation at agencies.
• Training to the Back-end team & verifiers at regular intervals (Preferably once in every 2 months) & minuted.
• Visit to the Agencies at least once in quarter. Local agencies to be visited at least once in a month. Recording MOM for all such meetings.
• Attending TASK Force meeting
  

Key Responsibilities: