Information Systems Technical Support

About Us

Tate is a trusted design, engineering and manufacturing partner, delivering innovative, bespoke thermal solutions for leading data centre developers globally for over 120 years.

Working in close collaboration with cloud providers, hyperscalers and neoscalers, we deliver integrated infrastructure solutions-from power and cooling systems for AI-driven data centres to advanced HVAC and structurally engineered solutions-enabling performance at scale.

Our business is growing at an accelerated pace; driven by the trust our customers place in our precision engineering and forward-thinking design. With a clear focus on sustainability and a culture of execution, Tate doesn't just anticipate the future of critical infrastructure-we're helping define it.

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About the Role

We are looking for an Information Systems Technical Support Engineer to provide highquality infrastructure and enduser support across our business operations.

In this role, you will support users, maintain IT systems, and ensure reliable, secure, and efficient technology services across the organisation. You will work closely with the Information Systems Technical Manager, IS Technical Support team, and IS Administrator to maintain service excellence and continuous improvement.

This role is based in Dublin.

Key Responsibilities

Provide technical support for servers, desktops, laptops, printers, and network infrastructure across the organisation.

Diagnose, troubleshoot, and resolve incidents and service requests within agreed Service Level targets.

Administer user accounts and access within Active Directory, Microsoft 365, and associated systems.

Provision new hardware and replacement assets, maintaining accurate records within the IT asset register.

Monitor, update, and escalate service desk tickets to ensure issues are resolved efficiently and effectively.

Maintain and support Microsoft 365 services, including Exchange Online, SharePoint, and OneDrive.

Ensure all IT activities comply with internal IT governance standards and health and safety guidelines.

Document system changes, updates, and resolutions according to IT service desk and change management standards.

Qualifications

Essential

Fundamental understanding of Active Directory user administration.

Working knowledge of Microsoft 365, including Exchange Online, Azure, SharePoint, and OneDrive.

Experience using an ITILbased ticketing system to manage incidents and service requests.

Strong desktop support experience across Windows 10/11, iOS, Android, and printer environments.

Basic networking knowledge, with the ability to diagnose connectivity and performance issues.

Working knowledge of Windows Server environments.

Strong communication, timemanagement, and customer service skills.

Full driving licence and flexibility to travel when required

Desirable

Experience with Microsoft scripting technologies such as PowerShell, VBA, or VBScript.

Advanced Windows Server administration experience.

Knowledge of Microsoft SQL, including TSQL or DBA activities.

Experience with Citrix or Windows Terminal Services environments.

Exposure to backend webbased technologies.

Benefits

Permanent and fulltime employees enjoy competitive compensation, professional development opportunities, and a supportive team environment within a globally recognised organisation. At Kingspan and Tate, you will be part of a business committed to innovation, sustainability, and longterm career growth.

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