Associate - T&S - Developer Operations

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Inviting applications for the role of Trust and Safety (Triage support work) - Process Associate - English on Site Dublin! In this role you will support customers in English via Chat email and other support tools. Responsibilities: - Coding fluency in Unity C# Unreal Engine C++ Android - Understanding of Github and its utilization in development life cycle - Experience game development in different platforms i.e. - Android / IOS / Web / Augmented Reality / Virtual Reality& Consoles - Familiarity troubleshooting hardware devices including prototypes - Experience in Command Line Tools and ability to review logs derive root cause develop test cases. - Familiarity with gaming ecosystem and game design (object-oriented programming design build paths etc) - Actively seek solutions through logical reasoning - Demonstrates strong problem-solving capabilities and assist customers in case of any issues - Serve as an advocate for the user community - Become and remain knowledgeable about products and community standards - Strong interpersonal skills verbal and written communication skills and most importantly empathy - Investigate and resolve issues that are reported such as requests for account support and reports of potentially bugs - Identify inefficiencies in workflows and suggest solutions - Gather analyze and utilize relevant data to develop ways to improve the overall user experience on the site - Understand and remain up to date with client policies and guidelines; - resolve inquires according to defined policies and procedures. - Provide Email/Chat back-office operations support and troubleshoot resolve issues and provide third-party app support & testing - ML model training (good to have)

Qualifications -

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications -

Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia, ISO 27001 Lead Auditor - IRCLASSIRCLASS, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft

Required Skills -

Data Privacy, Data Protection, Privacy Protection, Trust and Safety, Trust and Safety

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

T&S - Developer Operations

Remote Type -

Office

Work Shift -

With shift (Ireland)