Waterville, County Kerry, Ireland

Spa Receptionist

(Positions available from April – October annually)

The Spa Receptionist position (“SR”) at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to join one of the top private, resort golf clubs in the world. The (“SR”) position will work closely with the Spa Manager and Front Office. Their role is to support the operation of the property whenever required. The (“SR”) will report directly to the Spa Manager and General Manager of Hogs Head Golf Club. The (“SR”) MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.

· Greet clients warmly and professionally upon arrival and departure.

· Schedule, confirm, reschedule, and cancel spa appointments using the booking system.

· Answer incoming phone calls, emails, and client inquiries in a courteous and timely manner.

· Provide information about spa services, thermal suites, treatments and pricing.

· Process client check-ins and check-outs efficiently.

· Handle payment transactions accurately.

· Maintain client records and ensure confidentiality of personal information.

· Promote and recommend spa services and retail products.

· Coordinate with therapists and other spa staff to ensure smooth daily operations.

· Monitor appointment schedules and maximize booking efficiency.

· Resolve client concerns, complaints, or service issues professionally and escalate when necessary.

· Maintain a clean, organized, and welcoming reception and waiting area.

· Manage inventory of retail products and reception supplies; notify management of replenishment needs.

· Prepare daily reports, reconcile transactions, and assist with administrative tasks as assigned.

· Ensure compliance with company policies, health and safety standards, and spa procedures.

· Carryout opening and closing duties.

· Check locker rooms, thermal suites and gym area to ensure they are tidy at all times.

· Foster a positive guest experience to encourage repeat visits and customer satisfaction.

· Assist with cleaning of spa areas.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Previous experience in a 5-star Hotel environment is preferable but not a requirement.
• Previous experience in a reception role desirable.
• Must possess excellent guest service skills.
• Attention to detail.
• Highly organised.
• Must have fluent English both oral and written.
• Ability to work in a team environment.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.
• Have a positive attitude and excellent interpersonal skills.
• Highly organised and possess problem-solving skills.
• Ability to work effectively with and present information to other department heads, staff and vendors.
• Ability to work in a team environment as well as being self-motivated and take initiative to carry out individual tasks.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
• Occasionally required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• A noise level in the work environment is usually quiet.
• Schedule must be flexible to include weekends and holidays.

COMPENSATION & BENEFITS This is a Fixed-Term position (April – October). Work – Life balance is important at Hogs Head Golf Club

· Remuneration DOE

· Staff accommodation can be provided

· Gratuities

· Regular Activities and gatherings for all teams across HHGC

· Wellness at work events

· Refer a friend scheme

· Continual training and development

· Goal orientated career growth

· Staff uniforms

· Playing privileges

· Bike to work scheme

· End of year recognition party

· Social events and activities

· Meals while on duty

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.

Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: careers@hogsheadgolfclub.com; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm on 26th June 2026.

Benefits:

• Bike to work scheme
• Company events
• On-site parking

Work authorisation:

• Ireland (required)

Work Location: In person