Senior Underwriting Assistant, Underwriting Support

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

This position is part of the Client Service/UW support team within Operations & Service function and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager. The Senior UW Asst is an individual contributor within the Underwriting Support Unit and is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

About the role

What you need to know:

• This role handles multiple accounts and provides technical guidance to the other junior support staff and act as the primary contact for queries arising from Broker calls and emails.
• Partner with underwriters and/or more senior UW Support employees in the end-to-end processing of new, and renewal business.
• Identify means to continuously improve the service delivery performance with our COE partners and Brokers. Seeking opportunities to adopt new technology to maximise productivity.
• Oversee quality control processes and where Data quality or performance issues are identified, conduct root cause reviews and proactively suggest solutions/additional controls to eliminate issues.
• Build and maintain a strong relationship with all departments a service is provided to, specifically Underwriting, Finance, Actuarial and Claims.
• Trains on and demonstrates proficiency in utilizing underwriting systems.
• Provide Support in respect of new projects and initiatives, as and when needed.
• Any other ad-hoc tasks, as necessary.
• Understand all appropriate lines of escalation and responsibilities across Risk, Product and Underwriting.

What we’re looking for:

• Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognised qualification.
• Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Strong working knowledge of MS Office Applications.
• Strong written and oral communication skills supported by a friendly and outgoing deposition.
• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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