The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

RESPONSIBILITIES

• Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
  • Especially on modules CSM, SPM and ITAM
• Participate in gathering business and technical requirements and in implementation documentation
• Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
• Develop test cases
• Promote best practices

EXPERIENCE / SKILLS

• At least 4 years of experience with ServiceNow
• Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
• Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

Platform Administration

• Performance monitoring and issue mitigation
• User, group, and role management
• Upgrades, etc.

Technical Skills

• Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python
• Experience integrating third-party tools using REST and SOAP
• Experience with LDAP integration, Mid-servers, etc.
• Familiarity with Agile/Scrum methodology
• ITILv3 certification is preferred
• ServiceNow Administrator and Implementation Specialist certifications are required
• Any additional ServiceNow certification is a plus

EDUCATION / LANGUAGE

• BA/BS in Computer Science or Information Technology
• Excellent written and spoken English and French

OTHER SKILLS

• Excellent communication skills
• Strong analytical, problem-solving, and troubleshooting skills