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      eGain

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      Customer Success Manager Interview

      18 Nov 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at eGain in Feb 2020

      Interview

      Before I even got to speak to an HR rep or recruiter or even do a pre-recorded video call, they sent me a timed assessment test that had SAT type questions NOT related at all to customer success and it took an hour out of my time, before I even know anything about the company. Two things, it’s a two way street guys, I would prefer to have spoke with someone beforehand to at least see if what the position entails aligns with my needs before I take an hour out of my life. I felt like I was in high school taking a damn SAT test, actually it equals worse than the SATS, I would’ve prefer to have taken them. who do they think they are? This was not relevant at all to customer success. Very negative experience. This left a very bad taste in my mouth bc they clearly do not care about if you’re a good fit. This is more about how well you take a test. NOT real life guys, especially for someone going out for a senior position in a customer facing role. DO better! Oh and I NEVER right reviews here but this had to be said

      Interview questions [1]

      Question 1

      I don’t even know where to begin. Algebra problems, geometry problems, math word problems, spatial figure metrix problems, Find the missing number in the sequence, Solve for x and y math problems
      Answer question
      2

      Other Customer Success Manager interview reviews for eGain

      Customer Success Manager Interview

      25 Oct 2022
      Anonymous employee
      Newbury, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 days. I interviewed at eGain (Newbury, England) in Sept 2021

      Interview

      I had a two stage interview, and a practical exercise around how I would manage particular accounts with a sales focus and a number of tests for things like logic and intelligence

      Interview questions [1]

      Question 1

      What do you know about eGain and the role
      Answer question