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      Verizon

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      Customer Service Interview

      12 Dec 2013
      Anonymous employee
      Bellevue, WA

      Other Customer Service interview reviews for Verizon

      Customer Service Interview

      23 Oct 2025
      Anonymous employee
      Miami, FL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at Verizon (Bellevue, WA) in Feb 2009

      Interview

      If you make it past the typing test be ready for Behavioral Simulations questions. As far as I know VZW still used the interview process outlined by the book "Landing the Job You Want by William C. Byham commonly know as the STAR system. It requires the interviewee to think on their feet by being able to relate to a hypothetical business situation with a past work/social experience. If you have time pick up a copy and read it through. If you don't be prepared for seeming oddly complicated scenario questions that will not at all be obvious how you are supposed to respond. Be honest (but businesslike) and try to think of a past work experience and how you dealt with a similar problem. For your own sake try and short as possible but still answer the core of the question.

      Interview questions [1]

      Question 1

      Tell me about a time when you went out of your way to satisfy a customer?
      1 Answer
      2
      Average interview

      Application

      I interviewed at Verizon (Miami, FL)

      Interview

      Recruiter reaches out and later with a manager you do roleplay scenarios. This was a week or two before speaking to an actual manager. They get to know you some more.

      Interview questions [1]

      Question 1

      How would you handle a dispute about a promotion?
      1 Answer

      Customer Service Interview

      22 Sept 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Verizon

      Interview

      Easy and straight foward. This review was requested by glassdoor. I have no much to say about the interview process. Beside this i had great experience and learns a lot.

      Interview questions [1]

      Question 1

      Nothing important. Just basic questions
      Answer question

      Customer Service Interview

      7 Jun 2024
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Make sure you’re well dressed and prepared they like that don’t forget seriously and go look up questions to be prepared. The more prepared you look the more you stand out from the rest of people

      Interview questions [1]

      Question 1

      Do you have any previous experience?
      Answer question