• Timely and accurately processing of Payout and Settlement to clients using different systems. • Carry out simple reports and record-keeping using MS Excel. • Performs daily account reconciliation. • Investigate customer issues relating to payouts and settlements. • Monitoring and responding in a timely manner on all skype and email inquiries direct from clients and the internal department. • Work with internal stakeholders to provide information on financial payments. • Providing recommendations for process improvement. • Coordinating with other members of the team when doing shift handover. • Monitoring and reporting balances of all internal and external accounts. • Perform transferring of funds between internal and external to clients' needs. • Ensuring that all transactions from banks are recorded accurately on file & internal system to provide reliable and accurate reports.