Smile Direct Club Customer Service Representative (CSR) interview questions
based on 10 ratings - Updated 7 Jun 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
89%
Applied online
Applied online
11%
In person
In person
Interview search
10 interviews
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Smile Direct Club interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Smile Direct Club with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Smile Direct Club overall takes an average of 8 days.
Common stages of the interview process at Smile Direct Club as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Other: 33%
Phone interview: 33%
Presentation: 33%
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Friendly but straight to the point. Know your information and you’ll be fine. A hard copy of a résumé is beneficial. Mark was helpful and pleasant throughout the interview process.
I applied online. The process took 3 weeks. I interviewed at Smile Direct Club (Costa Rica) in Jan 2021
Interview
I dont really remember, but it was okay. Not too complicated, just basic questions related to the experience you have in the customer service area and if you're comfortable with customers.
I applied online. The process took 1+ week. I interviewed at Smile Direct Club (Costa Rica, Risaralda) in Feb 2023
Interview
First an interview with local human resources and then we will get to an English assessment and also a skills assessment and last an interview with the owners located in the US, the called me 2-3 days later with an offer