Fast to respond, very friendly staff that made me feel more comfortable/less nervous. Instead of doing a real phone interview, it was a one way video interview. It sounded more nerve-racking but they called to make sure I understood how it worked and was okay doing it, plus the website that hosted it had a ton of helpful resources for not only the video interview process but also the whole interview process in general. It ended up actually being nicer than a phone interview because I could prep my answers more.