I applied online. I interviewed at Prodigy Software (Austin, TX) in Nov 2020
Interview
*Initial 30 minute call with hiring manager
*Two 45 minute video chats with members of the CS team
*Final 15 min interview
Took a little under a month to receive a phone call gong over the offer and then I received the offer letter the next day. Very communicative about next steps
Interview questions [1]
Question 1
Lots of situation interview questions.
Ex: Tell me about a project or new implementation that you helped work on in your last role.
Ex: Who was your favorite and least favorite managers and why?
I applied online. I interviewed at Prodigy Software (Austin, TX) in Dec 2020
Interview
Had to answer two basic product support scenario questions as part of my application. They were both simple. Met with the hiring manager in a video call as a first step who was really enthusiastic about the role and company. This was followed by meeting with a few different team members in a panel style interview. I was worried about the panel interview as having to interview in front of multiple people made me nervous but everyone was very friendly, professional, had good questions. Seemed like a fun group to work with.
Interview questions [1]
Question 1
You are a Customer One Product Support Specialist for a company that makes gaming apps. What steps do you take and how do you respond to the customer if you receive this email: "Help! My app doesn't work on my phone. I need it fixed ASAP." Feel free to use your own imagination as to how the product works and what the issue is.
I applied through other source. The process took 2 weeks. I interviewed at Prodigy Software (Austin, TX) in Jul 2020
Interview
This was a fast, energetic, and respectful interview process. I was excited to learn the company values and hear how much growth there was. The team is so friendly and passionate about what they do, everyone was honest and open with me. Great experience!
Interview questions [1]
Question 1
What goals would you set for yourself in your first 30 days?