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      Persona Identities

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      Customer Support Engineer Interview

      31 May 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Persona Identities in Apr 2025

      Interview

      Hiring manager screen, take home test, virtual onsite (~3 hours, 4 interviews). Pretty straightforward, with the onsite consisting of interviews about cross-functional collaboration, prioritisation and growth, a teach and learn exercise, and culture. While the whole process was great, I was disappointed at the end, as after a week from the onsite I hadn't heard anything, and only heard after asking for an update that I was no longer being considered. I am quite disappointed, considering I had finished the whole interview process, including a 3 hour onsite during my evening (timezone disparity), and did not get any feedback.

      Interview questions [1]

      Question 1

      How would you respond to an angry customer about a bug that isn't or won't be fixed for the foreseeable future?
      Answer question