Optum Customer Service Representative CSR interview questions
based on 59 ratings - Updated 18 May 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
57%
Applied online
Applied online
27%
Employee referral
Employee referral
9%
In person
In person
5%
Recruiter
Recruiter
2%
Other
Other
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Optum interviews FAQs
Candidates applying for Customer Service Representative CSR roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Optum overall takes an average of 38 days.
Common stages of the interview process at Optum as a Customer Service Representative CSR according to 1 Glassdoor interviews include:
Skills test: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.