I applied online. The process took 4 days. I interviewed at Mortgage Center (Southfield, MI) in Apr 2023
Interview
Initial interview was done by phone w/ the representative of their HR department. Interview was succinct and did not run over the expected time. This was a 1st of 4 possible interviews and was intended to get a view of myself, experiences and personality.
Interview questions [1]
Question 1
How did I resolve an issue with an upset customer that made them happy beyond expectation.
I applied through an employee referral. I interviewed at Mortgage Center in Jul 2021
Interview
Refusal to hire licensed people that don’t have enough experience. Take a chance on licensed people, and let them grow within your organization. Sad. Hard to retain people that way.
We engaged in a number of email communications and telephone conversations and then finally a Zoom Meeting. I discussed my background in the mortgage industry and the interviewer went into detail about the differences between Mortgage Center's CUSO operations and the services of other mortgage companies.
Interview questions [1]
Question 1
Do I enjoy communicating with and accommodating other people?