MAPFRE Insurance Customer Assistance Representative interview questions

Friendly people, easy, based on providing relevant examples. I was interviewed by 3 people and two of them asked questions while the third took notes, very nice and will help you with questions if you are stuck. Not intimidating and very approachable. Questions were relevant to the role, asked questions what qualities I had and I applied, experience showing excellent customer service and about dealing with a difficult customer or a complex situation. After the interview, they did a reference check with two previous employers. I successfully got offered the job and accepted it