The same exact thing happened twice to me. First interview was great and was told one time and lead to believe the next that I was getting a job offer. I was asked to come back for a second interview with the store manager and it was a complete joke. No questions, no resume, just asked me about myself and then asked would you be willing to take a lesser job. Then asked me to email my resume because "we don't want to let a guy with your experience get away" interview was over and I never heard from again.

I applied online and received an email from a recruiter to schedule an interview. I showed up for my scheduled time to find a sign up sheet and a line of chairs with others waiting to be interviewed for various positions. The interviewer confessed that he had not been given a schedule, and the applicants just kept pouring in through the door. I was told I would receive a second interview. I was never contacted. My experience was that this process was unorganized and unprofessional.