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      Laserfiche

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      Software Support Engineer Interview

      25 Mar 2026
      Anonymous employee
      Jupiter, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Laserfiche (Jupiter, FL) in Oct 2023

      Interview

      I started with a 30mins phone interview. Then complete an online self-paced technical interview. The second live interview was with the hiring manager and the second line manager via zoom. This company is efficient and the interviewers are professionally kind and genuinely try to get to know you on a technical level. The last round of interview was with the same team plus the executive on more in depth behavioral questions to see if I am a cultural fit to the company.

      Interview questions [1]

      Question 1

      Describe the process and result on a difficult issue that you have to troubleshoot.
      Answer question

      Other Software Support Engineer interview reviews for Laserfiche

      Software Support Engineer Interview

      1 May 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Laserfiche

      Interview

      The initial panel interview was slightly unprofessional. 2 out of the 3 interviewers were obviously typing to each other throughout most of the interview which was pretty distracting. One of them kept asking me questions that were already covered by the other 2 interviewers. Many of the topics from the 4th interview were the same covered in the 3rd interview. The 4th interview felt very much like that had already found their candidate but were just going through the motions with me. Communication with the talent acquisition team was pretty much non-existent. I was told to email the director of talent acquisition with any questions I had. I received a reply back to my question a week later, and no reply back from a follow-up email. Due to my experience and reading the other reviews, there seems to be a lot of personality/cultural issues within this company. I was initially disappointed not receiving an offer, but after looking back on the whole experience and reading feedback from former employees, I probably dodged a bullet.

      Interview questions [1]

      Question 1

      Basic situational and personality questions - follow the STAR method.
      Answer question
      1
      avatar
      Laserfiche response
      3y
      Thank you for taking the time to review your experience. We take your feedback to heart and as such, allow us to provide additional insights. In fairness to all applicants— our period to review and process applications undergoes standard timeline, which is two weeks. Therefore, it is unfortunate that our turnaround time did not meet your expectations. Regarding your interview experience, we made note of it and will echo this feedback to the interviewing team. We wish you the best of luck in finding your dream job. For more feedback, you may email reviews@laserfiche.com.

      Software Support Engineer Interview

      14 Oct 2020
      Anonymous interview candidate
      Cali, Valle del Cauca
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Laserfiche (Cali, Valle del Cauca) in Oct 2020

      Interview

      I was contacted by Jenny Lee and we scheduled a phone call time to talk. I waited 25 minutes and received no phone call. This is highly unprofessional and unacceptable, but I’m grateful I was shown up front how this company treats their employees, current and future, before I considered them.

      Interview questions [1]

      Question 1

      There were no interview questions.
      Answer question