Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HSBC

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HSBC reviews | HSBC jobs | HSBC salaries | HSBC benefits | HSBC conversations
      HSBC interviewsHSBC Customer Service Representative interviewsHSBC interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      31 Jan 2019
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HSBC (London, England) in Dec 2018

      Interview

      Few months ago I applied for the job and after completing the online assessment, nothing happened. After two weeks I emailed their HR department to ask for feedback. The next day I had a missed call from them and strangely I could not reach them back. Few weeks later I received a call telling me that I have been selected to move to a telephone interview if I was still interested. I turned down the offer because all seemed so poorly managed. This month I saw their offer posted again and I decided to apply. I thought that after few months the process will be better. Wrong! It went from bad to worst. After completing the same assessment I had to schedule a telephone interview in their career system. The first option was after a week and half. Few days later I received a call from their recruitment team for 10 mins interview. Asking me questions like: What did attract me in the offer?/Why do I want to work for HSBC, salary expectation… In the middle of the conversation their team member excused herself that she had another interview soon and she will call me back later to finish it. Which happened after two days. I asked about the upcoming interview that I have scheduled online and she reassured me that this is all done now and advised me to wait to hear back from them. All this seemed very weird. On the date and time when I scheduled the interview I received another call from the same phone number to make another telephone interview for 20-30 mins. I told him that I have already done that few days ago. He checked in their system and he could confirm that this has been done. I was busy and I had to reschedule it for the next day. This time they call me on time and they asked the same questions: What did attract me in the offer?/Why do I want to work for HSBC, salary expectation, notice period ect. I had to answer couple of competency question. The phone interview was around 20 mins. The next day they declined my application and I do not regret it. All this process seemed very chaotic, unprofessional and disorganized.

      Interview questions [1]

      Question 1

      1. What would I bring to HSBC? 2. Where do I think I need development? 3. Provide on example where I went an extra mile for a customer.
      Answer question
      1

      Other Customer Service Representative interview reviews for HSBC

      Account Manager Interview

      30 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.

      Interview questions [1]

      Question 1

      Why did you apply for this role and why do you want to work at HSBC?
      Answer question

      Customer Service Representative Interview

      31 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle

      Interview questions [1]

      Question 1

      What is good customer service to you?
      Answer question

      Customer Service Representative Interview

      7 Apr 2026
      Anonymous interview candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview