Customer Success leadership came across as misaligned throughout the interview process. What they said they were evaluating often didn't match what they actually focused on. For example, candidates were told the challenge round was not about deep technical knowledge, yet many of the questions were highly technical. I also found parts of the process unnecessarily off-putting. I was asked why I hadn't been hired yet, which felt inappropriate given today's job market. The final panel lacked coordination, and the overall experience felt less professional than I expected. Overall, the interview process raised concerns about the leadership culture and consistency within the team.