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      Senior Customer Success Manager Interview

      20 Apr 2023
      Anonymous employee
      Austin, TX

      Other Senior Customer Success Manager interview reviews for Findhelp

      Senior Customer Success Manager Interview

      1 Aug 2024
      Anonymous interview candidate
      Madison, WI
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 8 weeks. I interviewed at Findhelp (Austin, TX) in Feb 2023

      Interview

      Overall, the interview process concluded after 8 weeks, from initial phone screening to offer. Interviews consisted of an initial phone screen, 1 hour with CS lead, 2 hour situational panel interview with team members, 30 mins with VP of CS, 1 hour with Manager, CS (direct manager)and 1 hour final interview with COO. Albeit extensive, communication throughout the process was phenomenal from both Talent Acquisition and EA to follow-up and schedule.

      Interview questions [1]

      Question 1

      Interview questions were fairly standard with hints of company mission
      Answer question
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at Findhelp (Madison, WI) in Jul 2024

      Interview

      The interview process took about 6 weeks from initial phone calls with the recruiter to an in person interview and then ultimately a rejection. The interviews were informational and helpful in learning more about the role and companies goals. As stated before I interviewed with a range of managers describing different aspects of the business to me - all providing positive feedback. Unfortunately I was rejected after the in person interview for hiring other individuals.

      Interview questions [1]

      Question 1

      How do you work with clients to determine what their goals are from ambiguous questions?
      Answer question

      Sr Customer Success Manager Interview

      25 Jul 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Findhelp

      Interview

      1. Initial interview with third party recruiter. 2. Second initial interview with findhelp recruiter. 3. 30 minute interview with a senior manager. 4. 1 hr panel interview with two managers and the VP. 5. My references were checked and I did a half day in person interview that consisted of 5 different conversations (interviews). 6. Another follow up interview….. after this I was told “unfortunately we will not be moving forward with your application”. When I asked for more feedback my email to both parties was ignored. This process was very long, very time consuming, and included me taking off work. My references also moved meetings to chat with Findhelp. My issue is not with the process (though I have never had a process that extensive for an individual contributor role), but rather the lack of feedback /communication or even acknowledgement for the time. The process took around 5 weeks.

      Interview questions [1]

      Question 1

      The interview questions were typical - nothing too hard or meant to trip you up
      Answer question
      2