There were three parts (i.e. keyboard, written, oral). Keyboard and written were both straightforward and easy. Oral exam was the one where I was taken aback with. Reason is because when I enquired with HR dept. if the oral exam would be behavioral I was told it would be based on job description only. Six questions asked by a panel of three people with only one question asked about computer program knowledge; the remaining five questions were all behavioral. Also nowhere on the job description did it mention needing to know not only Excel but also Access and Power Point so it was quite disappointing to me to find out right then and there during the oral exam that I only had 1/3 of the required computer skills named. Then nothing else asked had anything directly to do with the job description. It was all behavioral after that. It was not fair as I did enquire but was told something totally different. Plus the entire process was too time consuming covering three months of mostly waiting.