Hi there, Firstly, we'd like to thank you for leaving us this review. We are truly very sorry to see that somehow the communication from our side was missed during this experience for you. Rest assured, we have taken this on board and have fed back to the relevant teams who will investigate this. We'd like to assure you this is not best practice from our side and that we will do everything in our power to prevent it from happening again. If you'd like to send us any further information, please email people.aquisition.team@checkout.com. Thanks, The People Team.