Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at An Post overall takes an average of 12 days.
Common stages of the interview process at An Post as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 25%
One on one interview: 25%
Group panel interview: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at An Post (Dublin, Dublin) in Mar 2023
Interview
Send CV & then get interview. The two girls interviewing were lovely. The interview is really easy just like a chat about an post and yourself. All competency based. It was only say 25 minutes. I got an offer and pushed for more money to match my current salary and they never replied to me. A bit unprofessional in that sense ….
I applied online. The process took 2 weeks. I interviewed at An Post (Athlone) in Dec 2024
Interview
Interview with HR & floor manager, querying prior customer service experience and scenario based questions in relation to customer service, such as difficult customer . Also queried availability to start.
I applied online. The process took 1 week. I interviewed at An Post in Oct 2023
Interview
Very dissatisfied- not due to the outcome but instead how it was handled. One interview stage with three people based on various competencies They refused to tell me salary range when I enquired to see if we were a good fit. Interview went well but never heard back from them - disgraceful way to treat people who prepare and commit time to the process.
Interview questions [1]
Question 1
Competencies on Building and Maintaining Relationships Commercial Awareness Customer Centricity Strategic Thinking Attention to Detail