Pros
The actual job itself is pretty easy if repetitive (although figuring out systems/procedures can take time for reasons given below), standard call centre affair, with the customers phoning in being generally pretty amenable. Location of office makes for a short commute for those in the city centre.
Cons
Training is extremely short compared to similar roles elsewhere (>1 week before being put on live calls), and does not cover nearly enough of the job to prepare newcomers properly. Even then, the materials the trainers did have for training usually didn't last a full 8-hour shift, so the last hour or two of each day was spent doing like... random pop quizes and the like off the internet in groups. A bit of fun at the time, sure, but incredibly frustrating to look back on a few months in when the penny really dropped on how ill-prepared it made our training group.
A quite "cliquey" culture, any issues or questions posed to team leaders / management tended to be deflected, brushed over, or scheduled for discussion in a one-to-one meeting that would never happen.
Management / team leaders didn't seem on the same page - often giving contradictory advice/instructions to each other which uneccesarily complicated things a lot. Also generally condescending/unhelpful: the issue with training meant I often heard "this would have been covered in your training" when broaching an issue that definitely was not with somebody who was also not involved with the training at all.
I was hired through an agency, and it came out that some peers who joined at the same time as I did through a different agency were being paid more for the exact same position.
The way I would often hear people talk about the customers phoning in (especially those with vulnerabilities or bereavements) really shocked me, overhearing a lot of nasty little asides and outright berating people on the phone lead to a pretty bleak working atmosphere.
Overall, this is definitely the worst place I have worked. Based on bits of information mentioned in team meetings throughout my employment and the general attitude / culture of the place, it really seems like the recruitment drive I joined during was more about being seen to be hiring people for fodder during an upcoming busy period than any interest in proper long-term growth for the company or individuals. I was there for six months, I was one of two people from my original training group left by then, and it really was horrid from start to finish. There are a lot of call centres elsewhere in Glasgow: definitely go to them if you are considering this role.