Does Utility Warehouse pay their employees well?

According to anonymously submitted Glassdoor reviews, Utility Warehouse employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Utility Warehouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Utility Warehouse?

66% of Utility Warehouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Utility Warehouse 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Utility Warehouse?

Customer Service Advisor (53) , Customer Service Representative (49) , Team Leader (31) , Customer Service (28) , Energy Customer Service Advisor (17) , Software Engineer (17) , Energy Advisor (11) , Manager (10) , Customer Advisor (9) , Sales Advisor (8) , Technical Support (8) , Partner (7) , Customer Service Agent (6) , Independent Distributor (6) , Product Manager (6)

What are the pros of working at Utility Warehouse according to real employee reviews?

"The people there are great and nice to work with" ((in 63 reviews)); "They are great colleagues over here and wonderful to work with." ((in 29 reviews)); "Good training and available resources" ((in 28 reviews)); "the teams are great and some great perks" ((in 26 reviews)); "Fully Remote Benefits Good working hours 8:15" ((in 23 reviews))

What are the cons of working at Utility Warehouse according to real employee reviews?

"Management is poor and lack of progression" ((in 40 reviews)); "Low pay and poor shift patterns." ((in 27 reviews)); "Long hours and not flexible with shift pattern." ((in 12 reviews)); "Some managers have no clue what they are doing or how to manage people." ((in 11 reviews)); "The pay is low for the role, career progression depends on friendships" ((in 8 reviews))

Utility Warehouse Reviews

3.5

66% would recommend to a friend

(754 total reviews)

Stuart Burnett

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (754 reviews)

Utility Warehouse has an employee rating of 3.5 out of 5 stars, based on 754 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Utility Warehouse employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

754 reviews

5.0

4 Nov 2023

Senior Project Controls Manager

Senior project controls manager

Recommend

CEO approval

Business outlook

Pros

Autonomy. Good experience of managing a large team.

Cons

Very busy. Lots of stakeholders

Utility Warehouse Response

2y

Thank you for taking the time to leave a review, I will share your feedback with the relevant individuals.

5.0

16 Aug 2022

Fantastic organisation

Resource business partner

Recommend

CEO approval

Business outlook

Pros

Friendly environment Career development Great people Flexible Working Growing organisation Inclusive Diverse

Cons

No cons have been experienced

Utility Warehouse Response

3y

Thanks for your review!

5.0

4 Jun 2026

Supportive culture with a opportunity to have real impact

Head of workplace

Recommend

CEO approval

Business outlook

Pros

I've been with Utility Warehouse for three months and have been impressed by how welcoming and supportive the culture is. Colleagues across the business are approachable, collaborative, and genuinely willing to help new starters succeed. There is a strong sense of purpose, with everyone focused on delivering great outcomes for customers and supporting the company's continued growth. I've found the leadership team to be accessible and transparent, and there is a clear commitment to employee wellbeing and development. The business encourages new ideas and gives people the opportunity to make a meaningful contribution from an early stage. It's an exciting environment to join, with ambitious plans and a positive, people-focused culture.

Cons

As a growing business, there is a lot of change and transformation underway, which can sometimes make it challenging to keep up with evolving priorities and processes. For new starters, there is a significant amount to learn across the different areas of the business, and it can take time to fully understand how everything fits together. Some processes and ways of working are still evolving as the company continues to grow, which can occasionally create ambiguity. However, there is a genuine willingness across the organisation to listen to feedback and continuously improve.

Utility Warehouse Response

1w

Hi there, thank you for taking the time to leave a review, we are so happy to hear that you've felt so welcomed and supported during your first three months with us. We completely understand that joining a fast-growing business brings a lot of information and evolving processes to take in at the start. It's great to hear you already feel empowered to contribute ideas and we'll continue focusing on listening to feedback to make our onboarding as smooth as possible. Thanks for making such a great start here at Utility Warehouse!

Viewing 1 - 3 of 754 Reviews

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Jobs at Utility Warehouse

Learning Content Specialist (12 Month FTC)

Senior Service Designer

Senior Frontend Software Engineer

Senior Customer Marketing Data Analyst

Insurance Pricing Manager

United Kingdom

View job