Member Service Representative (MSR)

1 Year Fixed Term Contract- Thurles

Premier Credit Union Ltd., with an asset size close to €175 million and serving nearly 35,000 members, is recruiting a Member Service Representative (MSR). This role will be based across in our Thurles, with travel to our other branches when required. This role includes working Saturdays.

The MSR position is responsible for carrying out a range of operational and administrative activities that contribute to the effective running of the day to day operations of the credit union. The key purpose of this role is to support our valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. The successful candidates will deliver a best in class standard of customer service in a front line and back office remit, inclusive of processing day to day financial transactions, dealing with queries, handling loans, administration and offering information and support to existing and new members. As our MSRs are the main point of contact for all existing and potentially new members, the successful person will have an excellent customer care ethos.

Why Join Us?

At Premier Credit Union, we are committed to excellence in financial products and services. Our core values of integrity, responsibility, innovation, community service, transparency, fairness, collaboration, and service excellence guide everything we do.

Reward / Package include:

• Excellent Salary
• Pension Scheme
• Education Support

Skills and competency requirements:

• Member focused and aligned with the ethos and values of the credit union.
• Strong organisational and problem solving skills with the ability to multitask effectively.
• Friendly and approachable attitude, believing in teamwork and collaboration.
• Flexibility and adaptability to learn and work on different tasks under different situations.
• Excellent communication skills as well as strong IT skills.
• Experience handling cash in a business or retail environment is an advantage.
• Experience working in a credit union, financial or office administration environment an advantage.
• A certification or diploma, preferably in business or finance, or to be QFA qualified is an advantage.

Premier Credit Union is a Equal Opportunity Employer

Job Type: Full-time

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: In person