Business Intelligence & Analysis

• Develop actionable insights from Business Intelligence and Analysis dashboards, displaying data and analysis in concise, accessible formats that will assist decision-making among senior leadership.
• Support the roll-out and integration of Salesforce data into a wider organisational data lake project.
• Identify and define new process improvement opportunities and develop proposals for growth of system understanding and use in organisation

System Admin

• Increasing efficiency of our Client CRM system (Salesforce)
  • Working with internal stakeholders to understand their requirements and creating enhancements and/or amendments to workflows and objects in our Salesforce-based CRM
  • Proactively identifying recurring data quality trends and implementing system controls to mitigate
• Serve as the organisational focal point for Salesforce, managing the overall system and supporting function administrators/end users.
• Ensure system adheres to established workflows for various service types, while controlling and implementing change management requests from management for the system in a way that also prioritises their information needs.
• Ensure licenses, user roles and permission sets and are both set up and maintained accurately and comprehensively.
• Filter and “clean” data, review usage reports and performance indicators.
• Create and edit reports, dashboards and lists as requested by staff teams.
• Liaise with the developer on behalf of the organisation for more complex cases for changes /issues requiring developer support.
• Review and disseminate security and software updates, interpreting and communicating how they will impact our system/ users.

• Create and update a variety of documentation and training materials, ensuring they are accessible and practical for frontline social care staff
• Deliver end-user training on both a 1:1 and group basis.
• Communicate future Salesforce releases and enhancements
• Maintain and grow personal understanding of system

Team Responsibilities

Person Specification:

Essential

• The ideal candidate will have a qualification in a discipline such as statistics; computer science; information management systems; data analytics etc. OR will have equivalent experience.
• Experience with databases and familiarity with cloud-based systems.
• An inquiring mind and analytical ability, with strong attention to detail.
• Strong organisational skills to prioritise requests and respect internal approval processes.
• Proven ability to work with internal and external stakeholders in a constructive and approachable manner.
• Passion for technology and the role it plays in communicating information and facilitating learning; desire to develop competencies in systems administration
• Resourcefulness and problem-solving aptitude
• Excellent communication skills to deliver compliance messages and training to internal stakeholders
• Ability to collect, organise, analyse and disseminate significant amounts of information/reports in audience-appropriate formats with attention to detail, accuracy and presentation
• Attention to detail and the ability to produce timely and accurate reports under strict deadlines
• Strong project management, organizational skills to coordinate work plans, multiple tasks, prioritise work, manage multiple priorities and meet deadlines
• Ability to work with internal and external stakeholders in a constructive and approachable manner, collaborating closely colleagues and interacting with colleagues of all levels of seniority across the organisation
• A positive and flexible approach to working in a busy, open plan office with site visits to Dublin Simon services
• Strong communication skills to deliver compliance messages and training to internal stakeholders
• Able to cope with and respond positively to change
• Ability to work productively as an individual contributor and collaboratively as a team member

Desirable

• Holder of Salesforce Systems Admin certification
• Experience working with managed packages and external applications within the Salesforce ecosystem, to support business processes and reporting requirements e.g. Survey Vista/ PDF Butler.
• Experience with Power BI or other data visualization tools
• Project Management/Quality/Systems/Data Protection qualification
• Experience delivering training
• Knowledge and experience supporting compliance with data protection legislation (GDPR, Data Protection Act 2018)
• Experience of working in the non-profit sector.
• Understanding of homeless issues in Ireland.
• Familiarity with complete Microsoft Office 365 package