Customer Support Administrator

Clare Distribution Services was established in 1997 and specialise in the distribution of temperature-controlled products delivering nationwide. We are currently recruiting for a Customer Support Administrator to join our operations team in a new and exciting venture in partnership with a leading Irish blue-chip customer.

The chosen candidate will get to work with an award-winning Transport Company with an excellent reputation in the industry. CDS is an FTA, BRC Gold Standard and ISO accredited Company. In addition, we hold awards such as Employer of the Year and Transport Company of the Year in the Irish Logistics and Transport Awards.

The Opportunity

This role will report in to the Transport Manager and will join Planning Team with the responsibility of scheduling a team of up to 140 drivers, phase 1, and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out.

The teams will operate extended hours across 7 days a week and will require the Customer Support Administrator to operate a flexible working pattern in order to be available to the team as required.

This role might be suitable for applicants looking to transition from a Retail/Store Supervisor or Manager role into a Retail Support role.

The Successful Candidate will:

· Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots across the ROI

· Ensure planning for effective utilisation of resources in line with deliveries

· Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary

· Monitor delivery timings and driver locations to ensure the smooth operation of service

· Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues

· Deal with queries from grocery partner and responding in a timely manner

· Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning

· Adhere to budgets in relation to costs as advised by the Transport Manager - hours, agency etc.

· Communicate effectively to drivers regarding their working schedules and routes

· Ensure accuracy of driver clock information in relation to working hours on the Company Time and Attendance System feeding information across to payroll

· Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries

· Provide first class customer service, leading by example and assist in communicating standards to the driver team

· Ensure driver hours are in compliance with Working Time Act and taking action to amend as necessary

Key Requirements

We are an ambitious, passionate and engaging company. Our teams are ambassadors for the company we work on behalf of.

We always demonstrate high customer service, a desire to exceed expectations and to be considered the best at what we do. The suitable candidate should embrace and display these qualities to meet our brand values and be part of our incredible team.

We are looking for someone that is professional in their approach, highly customer focused and dynamic to join the team for this new and exciting opportunity.

Essential Requirements and Qualities

· Excellent geographical knowledge

· Highly organised with robust planning ability

· Motivated and reliable

· Ability to multi-task while performing under pressure in a fast-paced environment

· Strong organisation and communication skills

· Ability to be flexible and adapt in a changing environment

· Some travel may be required

· Own form of transport essential

This role may suit an individual who is looking to transition from a retail or sales background

What We Offer

Join a business that has a proven track record for training and development, internal promotion and progressing team members to the next stage of their career.

· Career development and training opportunities

· Competitive salary

· Additional annual leave linked to service

CDS is an equal opportunities employer

INDPLA

Job Types: Full-time, Permanent

Benefits:

• On-site parking
• Sick pay

Application question(s):

• Are you available to work any 5 days over 7, covering Monday - Sunday both AM and PM shifts across the hours 6am - 11pm?
• What is your salary expectation for the role?
• The office location is not serviced by public transport. Please confirm that you have your own car to travel to and from the office?

Experience:

• Customer Service: 2 years (preferred)