Technical Writer

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry-favorite tools TestComplete, SwaggerHub, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Technical Writer – API Software

• Write, update, and edit documentation for our API platforms.
• Collaborate with subject matter experts to gain knowledge of software products and increase your technical knowledge.
• Use XML and WYSIWYG authoring tools to create user-friendly content that meets the needs of our target audiences.
• Set our customers up for success by writing clear and consistent technical documentation.

Team intro:

Technical Writers at SmartBear are an integral part of the UX Design team. We write and update help documentation for the SmartBear developer-focused product portfolio. Our multinational team is currently working on a new content strategy to continuously improve our task-oriented documentation and provide a high-quality user experience for our customers. In our daily work, we focus on creating clear and user-friendly content.

Check out our product page and free trials if you want to know more about our award-winning API products.

About the role:

As a Technical Writer, you'll be based in our Galway office, supporting and assisting more senior writers on new and existing projects. You'll be setting personal deadlines to align with project schedules and attending development and design meetings to learn about new product features. You'll also ensure the correct usage of pre-defined documentation guidelines, as well as gather complex and technical information for inclusion in our documentation.

• Update existing technical documentation.
• Collaborate with the documentation team to draft user-friendly technical content.
• Adhere to information design and style guidelines.
• Collaborate with UX designers on UI terms and text.
• Learn to create videos for product features.
• Edit the user guides to improve style and tone for the readers.
• Suggest editing improvements for the existing content.

We are looking for you if you have:

• 2+ years of experience in software technical writing.
• Familiarity with API or open-source development.
• Software- or linguistic-related higher education.
• Keen interest in developing writing and technical communication skills.
• Excellent command of both English grammar and written English.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville (MA),US, with offices across the world including Galway Ireland, Bath UK, Wroclaw Poland and Bangalore
• We've won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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