Job Ref: OCC2587

Branch: Support Office

Location: Support Office , Dublin

Salary/Benefits: Competitive Salary, free parking, lunches each day, friends family rates

Contract type: Permanent

Hours: Full Time

Shift pattern: Varied

Hours per week: 40

Posted date: 11/09/2023

Closing date: 13/10/2023

Job description: Revenue Manager

Reporting structure:

Key objectives:

Revenue maximisation through market intelligence, commercial analysis, decision support, pricing implementation and inventory management.
On-going commercial decision support as the owner of market intelligence. Ensure the commercial approach is applied to revenue generation and assist with strategy development and decision-making.
Compile and synthesize market intelligence; trend statistics to identify market changes; competitor actions/reactions; and identify opportunities and threats in coordination with the sales team
Maintenance of systems and procedures to ensure all revenue related systems are kept up to date with accurate according to company standards
Develop OTA partnerships to drive volume and ensure channel agnostic approach to business

Key responsibilities:

Responsibility for a minimum of two hotels from the Collection.
Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
Set selling strategies and rates for all market segments, seasons and channels in collaboration with DORM and GDOS.
Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
Monitor the global, local and environmental issues impacting your city and hotels.
Assist hotel management in the revenue decisions by highlighting opportunities and developing SMART actions to ensure the revenue team is aware of their targets and kept informed of their results.
Check competitor strategy on a regular basis, reviewing pricing and their availability.
Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
Run Revenue Meetings and adhoc calls with the individual hotels to ensure the clear communication of strategy and results.
Produce weekly forecast for trend analysis and decision support.
Complete and analyse monthly reports for submission to the regional office and the hotel.
Prepare and analyse all appropriate reports to present at the management meetings.
Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
Analyse all refused, lost, cancelled and waitlisted business for both rooms and events. Propose and implement changes to maximize revenue in these areas.
Provide strategic analysis and input for the Director of Sales and Marketing in decision making.
Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
Load rates in Opera and SynXis and maintain rate loading forms and co-ordinate with Reservations.
Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
Ensure audits on operating standards procedures in the Reservations department are carried out and comply with company practices.
Maintain accurate and ongoing records of controls applied to all systems.
Manage Online Travel Agency accounts ensuring their compliance with company standards
Ensure that all OTA websites have the correct information
Manage approved OTA partners Internet listings
Build and maintain effective working relationships with key clients
Ensure the OTA website adhere to the best rate guarantee

Skills, Knowledge and Experience required:

Strong analytical skills and high level of problem-solving skills.
Good communication skills for presentation and training.
Knowledge of Hotel systems is highly desirable.
Good level of competence with Microsoft Excel
Bachelor’s degree in Hotel Management, Finance, Marketing or Statistics.
Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
Confident, ability to communicate clearly at all levels

Measures of success:

Achieve RevPAR targets
Achieve given STR ranking of hotels
Achieve monthly forecast accuracy under 5%
Deliver agreed KPI targets

We have a Competency Framework which details clearly what we expect of you in the key areas. This is how you will be measured in your performance reviews and in discussions with your Managers.

Communicates with impact

Works collaboratively

Communicates information and ideas effectively, in a way that others can understand and act upon

Works effectively with others in an emotionally intelligent way to achieve team and business goals

Communicates clearly

Challenges others

Provides feedback

Listens

Is open and honest

Understands others

Adaptability

Works for the team

Understands impact on others

Seeks to make collaborative decisions

Willingly shares expertise and knowledge

Owns performance

Delivers Quality

Takes responsibility for personal performance and approaches role with passion, enthusiasm and commitment

Meets targets and delivers quality for own internal and external customers through effective and efficient means and processes

Positivity

Challenges self

Pro-active

Agile

Works with pace

Lives the Values

Customer focused

Solves customer challenges

Effective planning

High operational standards

Measures performance

Solves problems

Enables others

Anticipates, solves and learns from challenges

Leads with energy and passion and delivers through getting the best from others

Addresses problems

Innovates

Remains calm

Seeks help

Educates others

Develops and utilises talent

Empowers others

Manages performance

Builds effective teams

Adapts own leadership style

Works commercially

Makes effective short and long-term commercial decisions to deliver key business objectives and targets

Understands the customer

Understand the market

Decision making

Risk taking

Seeking commercial opportunities

At all times when you are at work, we expect you to practice the Company Values – these were designed by our teams based on what it is like to work at the O’Callaghan Collection and we employ people who we believe will live these values every day in what they do.

PROUD – we’re proud of our work and our uniquely styled hotels

CARING – we care about our customers and about each other

ACCOUNTABLE – we own our actions and think about their wider impact

DETERMINED – we’re adaptable, resilient and love a challenge!

About Us

The O’Callaghan Collection is a small family owned group of hotels with four in city centre Dublin and one in Gibraltar. We are proud of the uniqueness of each of our hotels and of the people that work in them. We care about our employees and our guests, and always take accountability to deliver a great job every day, delighting customers with great service and personality – we want you to be you when you are at work and to. At OCC, we are a determined bunch – working in hospitality can be a challenge and we relish that every day!

Having four hotels in Dublin city centre makes us a unique opportunity for those looking to develop a career in hospitality. We offer training that will support your aspirations and having four hotels with very unique styles gives you the opportunity to learn, develop and be the best that you can be. Make O'Callaghan Collection the foundation for your career.

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