Company Description

Located just outside the University town of Maynooth, County Kildare; Carton House, A Fairmont Managed Hotel, is a luxury resort set on 1,100 acres of private parkland. Owned by the US-based Mullen family since December 2017, the hotel re-opened in June 2021 after an extensive refurbishment as Ireland's first and only Fairmont property and the oldest in the prestigious collection. With 1,100 acres of sweeping parkland, ancient woodlands, lakes, and the meandering River Rye, the resort is home to 2 championship golf courses, state of the art sports training facilities, award-winning Spa & Wellness facilities, impressive conference and banqueting facilities catering up to 500 people as well as 169 guest bedrooms.

As one of Ireland’s most exquisite national treasures, when you arrive at Carton House you enter a place rich with over three centuries of history. It is certainly not your typical hotel; history lies around each and every corner. Built-in 1739 and originally the ancestral home of the Earls of Kildare and the Dukes of Leinster, this hotel was once at the heart of Irish history. Today, it is one of Ireland's much-loved resort properties.

There has never been a more exciting time to join the team at Carton House now that we are part of the Fairmont group. With more than 75 locations around the globe, Fairmont is known for its grand and awe-inspiring properties, many of which are steeped in history and are a focal point of their local regions. We are sure you will agree that Carton House fits this description perfectly, and we are now searching for the best people to join us in writing this most exciting chapter yet.

Job Description

Join us in writing the next chapter of the Carton House story.

There has never been a more exciting time to embark on a career with us. Carton House is the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.

We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.

We are currently recruiting an Assistant Front Office Manager to join our Front Office team at Carton House.

Key Responsibilities:

Work closely with all departments within the hotel, to ensure guest expectations are met during their stay.
Assist the Front Office Manager to oversee the Front Office operation.
Ensure a high standard of service and attention to detail within the department.
Assist Front Office Manager to develop a strong team through consistent effective leadership, training and operational management.
Ensure the team are trained to the LQA standards required.
Ensure the team follow the departmental grooming standards.
Assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Address guest feedback in a timely manner to ensure maximum guest satisfaction.
Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Standards at all times.
Carry out shifts in any area of the Front Office department where required.
Carry out Duty Manager Shifts as required, ensuring all departments are operating smoothly, providing assistance where required.

The successful candidate will have:

A real understanding of hotel operations.
Previous experience in 5 star hotels is desirable.
Experience of managing a large team within the hospitality industry.
Excellent communication skills with excellent spoken & written English.
A structured and organized approach to work planning.
Ability to work on own initiative.

Why work for Carton House?

To be part of Accor’s large global hospitality network.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Learning and development opportunities.
Refer a friend bonus.
Employee Assistance Programme.
Strong team focus and team atmosphere.
Meals and uniform are provided.
Free parking.
Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

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