npower Customer Service Representative Reviews | Glassdoor.ie

npower Customer Service Representative Reviews

Updated 27 Feb 2019

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4.7
100%
Recommend to a Friend
100%
Approve of CEO
npower Chief Executive Officer Paul Coffey
Paul Coffey
1 Rating
  1. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houghton-le-Spring, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at npower part-time for more than 10 years

    Pros

    Friendly structured working environment, I was there 13 years and 8 months and in this time I gained valuable knowledge and experience in working with customers and resolving a whole range of issues within the energy industry, I learned the techniques in dealing with irate customers logging dealing with and resolving complaints, working well within a team and as an individual hitting targets set by the company which I worked to the best of my ability to achieve and I very rarely failed to meet them, if I did struggle there was always a great support network of advice and support to turn failure around and achieve success. I also got my City and Guilds Level 3 in Energy Awareness as for the last 2 year of my employment I was and Energy Efficiency Specialist and giving advice to customers on saving money and how to do it was my main role and working with the most vulnerable customers also to apply for grants and discounts they were entitled to through either there age disability or benefits they received.

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    Cons

    The downside for myself was the fact they moved the main business site from Peterlee to Houghton and not having a car made travelling to and from work very expensive and added more than 1.5 hours to my normal working day, the company did provide money for this for a period of 36 months in the form of £148.00 per month but when this stopped it broke me financially and I couldn’t carry on so took statutory redundancy

    Advice to Management

    The management I dealt with were always fantastic, very understanding and willing to listen, and always provided a good network of support.

    npower2019-02-27
  2. "Npower"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houghton-le-Spring, England

    I have been working at npower full-time for more than 5 years

    Pros

    Friendly people, nice building, fair pay

    Cons

    Target driven to distraction, poor managers

    npower2018-01-22
Found 2 reviews