Western Union Business Analyst Reviews | Glassdoor.ie

Western Union Business Analyst Reviews

Updated 24 Jun 2019

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2.6
20%
Recommend to a Friend
96%
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
5 Ratings
  1. Helpful (7)

    "Reviews are accurate"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Current Employee - Business Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Western Union full-time for more than 8 years

    Pros

    While there is a lack of a career advancement path, my boss has given me opportunities laterally

    Cons

    Working with SFO is not fun - my experience has been they are adversarial, not team oriented, no accountability. Outside of SFO, within IT, morale is really poor. Unspoken expectation to burn the midnight oil.

    Western Union2019-06-24
  2. Helpful (3)

    "Good old company but has been going through many changes/restructurings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time for more than 5 years

    Pros

    Good benefits such as tuition assistance and student loan payoff assistance, the global reach and brand, striving to be more agile

    Cons

    Low pay vs the market, high turnover of employees, constant restructuring of the business

    Advice to Management

    Pay well to your employees, be more agile to change to the market demand, innovate for new products

    Western Union2018-02-20
  3. "Definately a yes !! Go for it !!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Vancouver, BC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Western Union full-time for more than a year

    Pros

    Freedom at work, Helpful, BA Manager very understanding

    Cons

    No Cons. There is nothing I can think of

    Western Union2017-11-26
  4. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Vilnius
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Western Union full-time for more than 3 years

    Pros

    - Great place to start career - A lot of possibilities to move internally vertically and horizontally - Many different departments - possibilities to change direction - A lot of very talented people, good environment - OK pay - International employees - many opportunities to meet people with different backgrounds - Improved feedback system, required to receive feedback/set up goals at least every quarter (much better than every half)

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    Cons

    - Lack of direction, major initiatives are not aligned with each other - Constant transformation, every year there is a new super project, ex. WU Way, Transformation Office, etc - Internal trainings are more oriented to people managers and individuals contributors at the same level might be overlooked - IT is mostly outsourced and the quality is quite lacking. Although, lack of investment might be related to just established India ROC

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    Advice to Management

    Have a clear aligned direction and stick with it. Ask yourselves whether you are saving or losing money with outsorced poor quality IT resources. Continue cascading responsibilities to ROCs where people have a lot of ideas and will to push them.

    Western Union2017-09-22
  5. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time for more than a year

    Pros

    Amazing work/life balance Supportive Team environment

    Cons

    None I can think of.

    Western Union2017-09-18
  6. Helpful (2)

    "Old in many senses of the word"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Western Union full-time for more than 3 years

    Pros

    -Ok compensation, although below market rate lately -Good office location -A lot of entry level positions for fresh-out-of-university people -comfortable work environment for above mentioned positions -Some really great and hard working people work there

    Cons

    Constant change of direction. We always hear senior management talking about transformations, innovation and customer being the most important. However, in reality none of these transformations take place and after some time you start to hear how next transformation will be groundbreaking. Innovation is non-existent. Archaic processes, old technologies which are engulfed in thick cloud of politics and very slow to move forward. Some manager positions are being created from thin air as a result of favoritism and most of those managers mostly care about success their own narrow field. Few years back a lot IT staff was laid off and positions outsourced to India. Now they realized what "fruits" this change bore: no SMEs, people there work for entirely different company and has no interest in Western Union's success and company only now started scrambling for good workers. Competitors, on the other hand, are like a pack of lively wolves nibbling at large, old and tired bison.

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    Western Union2016-09-01
  7. Helpful (3)

    "Worst Management ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Business Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union

    Pros

    Apart from a good pay for literally doing nothing.

    Cons

    Hire specialised and skilled people and never utilise their potential and make them do completely different work. That's western union for you. Social committee is a pain, fake people, fake smiles and just passing time as there is nothing much for the people to do at work. Human Resource show that they are doing incredible work and really care for employees but reality is they only care for themselves. Too much politics and bureaucracy and managers do not like smart people. If your like to work independently and have ideas and are smart , don't waste your talent here. It is a place for people who are comfortable doing the same old stuff they are given and yet can keep a fake smile on their face.

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    Advice to Management

    Get rid of the hierarchical structure and talk to your team about how they feel, try to have a bonding.

    Western Union2015-10-05
  8. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Business Analyst 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Western Union

    Pros

    They don't micro manage their employees, great cafe

    Cons

    Need more directives, senior leads should practice professionalism

    Advice to Management

    Give clear directions, have management lead with professionalism rather than ego

    Western Union2015-07-07
  9. Helpful (10)

    "Failing company who hasn't figured out the right strategy yet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Relatively good salary and benefits. Many talented and hard working individuals doing their best.

    Cons

    Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

    Advice to Management

    Get out of denial. Western Union is not a growth company. Find the core business, restructure and rebuild from that. Take a hard look at senior management (i.e. VP level), that's where your problems lie. Immaturity, poor skills, and lack of the ability to collaborate and execute is driving the company into the ground.

    Western Union2015-01-18
  10. "WU headquarters, nice place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Western Union full-time for more than 5 years

    Pros

    My department at Western Union (CFO Financials), at the time, was a great cohesive group of people who completely had the up most respect for one another.

    Cons

    My position, which I held for 7 years, included 24/7 global IT support.

    Advice to Management

    Listen to the employees who are the face of your department to your clients. They are the ones who really build the relationships and are willing to go the extra mile once they know management is behind them.

    Western Union2012-08-27
Found 11 reviews