Wag Hotels Employee Reviews about "dogs and cats"

Updated 4 Dec 2019

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3.7
66%
Recommend to a Friend
75%
Approve of CEO
Wag Hotels CEO & Board Member David Appel (no image)
David Appel
37 Ratings
Pros
Cons
  • "Rules for play group dogs are unreal, I do not like the policy of their playtimes(in 21 reviews)

  • "High turnover of lack luster or poor employee’s makes for never ending training(in 9 reviews)

More Pros and Cons

Reviews about "dogs and cats"

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  1. Helpful (1)

    "Ok"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time for less than a year

    Pros

    The dogs cats dogs dogs

    Cons

    Low pay for the amount of tasks you are expected to do, co workers complain and don’t work as a team , very understaffed so you will be doing 3 other ppls jobs for the same pay. High turn over rate so expect to train for the same pay too.

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  2. "Ehhh It's Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Wag Hotels full-time

    Pros

    -Dogs and Cats - Co-workers can become friends - You learn how to time manage - You learn to multi-task

    Cons

    - Overworked - Undestaffed -Pay is low compared to having to bust your behind off more than 8 hours a day - Employees are typically young and whiny - 24 hour business, therefore, your schedule is all over the place including working holidays - Having to deal with rich people's pets - Being a manager is the worst position in the company..Staff hates you and the upper management team hates you even more...

  3. Helpful (1)

    "Favorite Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ADP Shift Lead in West Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wag Hotels full-time for more than a year

    Pros

    Coworkers Autonomy/Independence Ability to move up if show hard work Dogs and Cats Putting owners at ease their dog is well taken care of Learning about dogs/behavior/nutrition/training EVENTS Charlotte Amber and Nicole are amazing managers to work for, open, caring, empathetic, strong, stern, fair, friendly and fun! Awesome people to work for. GIRL POWER

    Cons

    turn over rate is high, some coworkers only complain and ruin morale.

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  4. Helpful (2)

    "Great to work with Animals, but extremely mismanaged."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    The only pro is working with awesome animals, if you love dogs and cats.

    Cons

    Wag is a place that cares more about profit than the actual care of the guests. Current managers are extremely lazy and allow employees to do whatever they want as long as you don't bother them. Managers enjoy spending time in their offices, watching Netflix and not keeping an eye on the facility. Large groups of dogs in rooms with inexperienced employees, which causes a lot of dog fights. Current managers turn a blind eye on animal neglect/ abuse. Current management plays favorites, which leads to unhappy employees. Employees are barely given training and do not know animal CPR. Management doesn't stay on top of cleanliness, which makes a lot of the guests sick and spread kennel cough. I used to work and love the SF location before the management change.

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  5. Helpful (4)

    "Everything about this job describes TEMPORARY"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    Dogs, Dogs, Cats, Dogs, Dogs

    Cons

    Management shows favoritism Management lacks knowledge of their own guests more than half the time Staff is incapable of performing the simplest of tasks Work is not distributed evenly throughout the staff Management has proven on multiple occasions that they don’t care for the pets, only about the money Management is immature and childish when asked questions about the well-being of the guests.

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  6. "Puppy kisses daily!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in West Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wag Hotels part-time for less than a year

    Pros

    Management is fair, respectful and organized. You can visit the dogs and cats on your breaks. The doggies make the job fun and interesting. There is always busy work to do so there is never a dull moment.

    Cons

    Owners are very protective of their fur-babies and are paranoid to boot and can attack you verbally at any moment if you work client services. You will do great, especially if you have previous experience in client services.

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  7. "Amazing opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag Hotels full-time

    Pros

    Cats and Dogs Amazing staff Awesome management

    Cons

    High maintenance clients Web cameras

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  8. "Wonderful employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Redwood City, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Wag Hotels part-time for less than a year

    Pros

    Super nice coworkers, clean work environment. All of the cats and dogs make being at work a wonderful wanted to be in environment.

    Cons

    Nothing yet, just started but so far all is well and I can see that this will be somewhere I can perhaps see myself long term

  9. Helpful (3)

    "Alarming"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time

    Pros

    Only Pro is the Dogs and Cats.

    Cons

    Working with students People fighting with each other Childish behavior from everyone No one will show you the ropes your basically lost Management more concerned with the front " Good Look" Graveyard shift person was highly unstable, very scary So many pets in this place there is no way they can be taken care of in a good way

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  10. Helpful (2)

    "Terrible Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time

    Pros

    -Lots of quality time with dogs and cats that you grow attached to -Fun and relatable staff (non-managers) that are easy to talk to - Hands on experience with cleaning protocol

    Cons

    - Lack of communication between staff and managers - Underappreciated staff and inappropriate measures of employee feedback -HIGH Turnover like no other! -No protection nor assessment of aggressive animals allowed within the play areas -No training given to employees on animal behavior and handling -Lack of training to new employees -Managers that don't help during chaotic periods - Parts and equipment within the facility are falling apart and not cared for in timely manner

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Found 11 reviews