Wag Hotels Reviews

Updated 24 Dec 2019

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3.7
66%
Recommend to a Friend
75%
Approve of CEO
Wag Hotels CEO & Board Member David Appel (no image)
David Appel
37 Ratings
  1. "Best Job Ever!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag Hotels part-time for less than a year

    Pros

    Literally the best job I've ever had, my managers are so caring and helpful and they don't just sit in their office like some bosses, Their up and running around and helping out where ever need be. On top of excellent management, my coworkers are amazing, everyone is so nice and helpful, and willing to be apart of a real team. During my interview, it was mentioned that it's like a little family here and I honestly get that vibe everyday, so glad I became apart of this fam.

    Cons

    Can't even think of any.

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  2. "It Works if You Work it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Services in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag Hotels full-time for less than a year

    Pros

    Experience (administrative, client interaction, time management) Meeting all the wonderful dogs and getting to know their personalities Flexible schedules, steady hours, they'll work around what you need Fun team, you get to know people pretty well, everyone is pretty nice Flexible dress code Nice managers Free coffee/work parties are pretty frequent Slow days are chill, it's nice to be able to clean and catch up on things Free boarding/daycare for your dog You can take your dog to work 30% retail discount Fun events for dogs and employees

    Cons

    Pay is barely above minimum wage and not enough for the amount of work that you have to do Holidays are almost unbearable, it's ridiculously busy and understaffed Rules for play group dogs are unreal, I do not like the policy of their playtimes. Add on services that we are pushed to sell are overpriced, they should all be cut in half. Extra work shirts cost $20 for client services Only Christmas day and Thanksgiving Day are time and a half, which really sucks transitioning from the old company that did it for all holidays Conversational disconnect between back of house staff and front of house staff Little to no room for advancement is probably the biggest con. This is a job, it isn't a career. Management should also be at work as much as a full time employee, not for 5 hours four days a week. High turnover rate Adjusting prices according to surrounding daycare/boarding facilities. Our closest competitor is $2 more than our regular boarding but it includes all day playtime, so they're actually $12 cheaper. We have a 3 strike rules for dogs in playgroups that is not followed. Lack of creative effort, we used to have pictures of all of our adorable dogs but that wasn't the Wag Way so we took them down, several customers complained. It felt homey before and now our lobby feels corporate. Overtime is extremely frowned upon

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  3. "Love dogs, hate management."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services in San Diego, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Wag Hotels full-time for more than a year

    Pros

    If you love dogs, this is the place for you. You will be in charge of 20 dogs or more in each yard! You will be doubled up in yard too since there could be a safety concern with that number of dogs in such a small area as well. You get to feed the pups, clean up after them and truly know what pet care is all about! If there’s a dog fight, no problem! Radio on your walkie-talkie there’s a fight and a person will come and help you but don’t pull the dogs off each other, no because you can NEVER harm a dog. You have to body block and put yourself in between the dogs mouths, just try not to get bit! You can use this special spray or an air horn but you do get ridiculed if you blow the air horn too many times because the dogs become desensitized to the sound. You get a whopping $12.00 and hour to clean up after pets, deal with dog fights, feeding the dogs, doing dirty laundry, zamboning the floors and running around like a chicken with its head cut off when you have to port a dog from the back to the front. It’s a lot of work but wow it is rewarding! It’s a great place to work just make sure you are a mature individual and can handle any situation that may arise.

    Cons

    Pay. I’m not entitled but $12.00... we all know you can afford to pay your employee’s more. Upper management. Animal Care. If a dog is nervous in Playgroups or in yard, why not make them special care (20 minutes one-on-one session with dog)? Still not understanding if upper management is just after the greed or if they genuinely care about an anixious dog. If my dog was anxious, I would make them special care instead of throwing them into a dog group of 15-20 dogs or more...

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  4. Helpful (3)

    "Mismanaged Company Does Not Value Loyalty"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Disapproves of CEO

    I worked at Wag Hotels full-time

    Pros

    You get to work with/care for dogs. Best part of the job.

    Cons

    -Wag Hotels does not value or reward loyalty, even employees who have dedicated 5,6,7+ years to the company. -Highly mismanaged, the quality of care of the dogs/“guests” is FREQUENTLY compromised to ensure maximized profits -Consistent placement of individuals into large playgroups of dogs who have virtually ZERO training with dog handling/safety - Employees are not all animal CPR certified as they should be - Several of the only employees who truly cared about the animals/quality of care at the Wag location in San Francisco have quit due to mismanagement/being undervalued - Virtually NO work/life balance as a manager

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  5. Helpful (1)

    "Client Services Representative"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Client Service Representative in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Wag Hotels for more than a year

    Pros

    -Friendly and awesome coworkers -Brand new facility that's clean and modern -Lovely pets and their pet parents -Good for you if you're still in HS or going to school and looking for a part time position.

    Cons

    -Low pay for the amount of work you do -No upward mobility -Not enough training

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  6. Helpful (3)

    "Typical corporate bs machine"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Groomer Leader 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time for less than a year

    Pros

    My co workers (pretty much everyone but the manager and corporate execs that love to stop in to complain without lifting finger.) very knowledgeable. Good teamwork. Good vibes when manager wasn’t around

    Cons

    They will keep you just under hours to deny you benefits. Grooming department is basically a free for all in so cal. Corporate doesn’t know much about the industry it seems because it was left up to me to keep things moving yet when I would start getting some momentum they’d suddenly step in and say just worry about getting your dogs done don’t worry about dog safety right now. Dont bother to bring in a doctors note they will still write you up for being ill. And the whole discrimination statement is so false it’s funny. They’ll hire special needs people to look good then turn around and write you up for something caused by a learning disability. They don’t care about ADA. They will “approve” accommodations and nothing will

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  7. Helpful (1)

    "Good people, but business model could use some work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Daycare Attendant in Oakland, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    I worked with some pretty amazing people who really cared about their coworkers and the dogs. Really does feel like a family, and I am still very close with many of the people I worked with even after having left the company. I am able to recognize a lot of the dogs I cared for in public, and have good rapport with their owners. I have made some AMAZING connections with great clients, who have hooked me up with other great career opportunities! People who own (and care for) dogs are just better people!

    Cons

    The low staff is quite absurd for the amount of dogs that need to be taken care of, makes for a pretty high pace high stress job. To make matters worse, I heard thru a current employee they are adding more boarding rooms (more dogs). But I doubt they will add more staff. And the place was already short on play areas to take them for potty breaks and playtime. Summary: more dogs, but same # of play areas (was too small before) and same # of staff? Doesn't make sense.

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  8. "Great Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag Hotels full-time for more than 5 years

    Pros

    - There are a lot of opportunities for growth through out the hotel. You just need to be determined, dedicated, and show them that you take your job seriously. - Great people. You get to work with a lot of different people and make lasting friendships. - Of course the dogs are the biggest perk. - The company is constantly growing and improving. - Good relationships with managers and higher ups.

    Cons

    - Job can be high stress some times, but the same can be said anywhere. - Pay doesn't always seem fair, specially based on the tasks you do.

  9. Helpful (4)

    "Everything about this job describes TEMPORARY"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    Dogs, Dogs, Cats, Dogs, Dogs

    Cons

    Management shows favoritism Management lacks knowledge of their own guests more than half the time Staff is incapable of performing the simplest of tasks Work is not distributed evenly throughout the staff Management has proven on multiple occasions that they don’t care for the pets, only about the money Management is immature and childish when asked questions about the well-being of the guests.

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  10. Helpful (1)

    "Go to a job everyday you love!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wag Hotels for less than a year

    Pros

    I truly enjoy working at wag hotels. The job is fun - you work with animals all day! The idea is clever - a hotel for dogs and the environment is friendly. It's definitely a lot of work but it's rewarding. For the most part, the employees all work hard and care about the animals. Time goes by pretty quickly and you're on your feet all day. There are a lot of chances to advance, management encourages and appreciates initiative, and they typically promote from within. There are also a lot of different departments so once you get situated you can choose where you want to work. There is a LOT to do and it's a lot of work but as long as you're willing to show up and work hard, this is a great job. There are a ton of regulars too and you get to see the same dogs each day and build relationships with the clients (their owners)! I would definitely recommend this job to a friend!

    Cons

    week to week scheduling can make it difficult to make plans or do much outside of work

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Found 82 reviews