Wag Hotels Guest Services Reviews | Glassdoor.ie

Wag Hotels Guest Services Reviews

Updated 3 Mar 2019

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1.8
36%
Recommend to a Friend
0%
Approve of CEO
Wag Hotels CEO David Appel (no image)
David Appel
1 Ratings
  1. Helpful (2)

    "Great to work with Animals, but extremely mismanaged."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    The only pro is working with awesome animals, if you love dogs and cats.

    Cons

    Wag is a place that cares more about profit than the actual care of the guests. Current managers are extremely lazy and allow employees to do whatever they want as long as you don't bother them. Managers enjoy spending time in their offices, watching Netflix and not keeping an eye on the facility. Large groups of dogs in rooms with inexperienced employees, which causes a lot of dog fights. Current managers turn a... blind eye on animal neglect/ abuse. Current management plays favorites, which leads to unhappy employees. Employees are barely given training and do not know animal CPR. Management doesn't stay on top of cleanliness, which makes a lot of the guests sick and spread kennel cough. I used to work and love the SF location before the management change.

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    Advice to Management

    This is advice for the CEO. Pay attention to your good employees and ask yourself why there is a higher turnover rate than before. Profit isnt everything. Managers, please remember why you're working with animals. Hopefully, you remember the feeling and start taking care and caring for the poor animals.

    Wag Hotels2019-03-04
  2. "Love dogs, hate management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services in San Diego, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Wag Hotels full-time for more than a year

    Pros

    If you love dogs, this is the place for you. You will be in charge of 20 dogs or more in each yard! You will be doubled up in yard too since there could be a safety concern with that number of dogs in such a small area as well. You get to feed the pups, clean up after them and truly know what pet care is all about! If there’s a dog fight, no problem! Radio on your walkie-talkie there’s a fight and a person... will come and help you but don’t pull the dogs off each other, no because you can NEVER harm a dog. You have to body block and put yourself in between the dogs mouths, just try not to get bit! You can use this special spray or an air horn but you do get ridiculed if you blow the air horn too many times because the dogs become desensitized to the sound. You get a whopping $12.00 and hour to clean up after pets, deal with dog fights, feeding the dogs, doing dirty laundry, zamboning the floors and running around like a chicken with its head cut off when you have to port a dog from the back to the front. It’s a lot of work but wow it is rewarding! It’s a great place to work just make sure you are a mature individual and can handle any situation that may arise.

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    Cons

    Pay. I’m not entitled but $12.00... we all know you can afford to pay your employee’s more. Upper management. Animal Care. If a dog is nervous in Playgroups or in yard, why not make them special care (20 minutes one-on-one session with dog)? Still not understanding if upper management is just after the greed or if they genuinely care about an anixious dog. If my dog was anxious, I would make them special care... instead of throwing them into a dog group of 15-20 dogs or more...

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    Advice to Management

    You guys need help. Please look over what you have in place and see if it’s actually successful because there have been a lot of times for “proper protocol” and it didn’t help the situation. Also, if you guys really care about the animals, and not just the money, you wouldn’t force dogs to go into the yards if they are anxious or scared.

    Wag Hotels2019-01-23
  3. Helpful (1)

    "There for the pups but still a business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Redwood City, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Wag Hotels part-time for less than a year

    Pros

    It's gratifying to be helping out pets, especially when they can sometimes be stressed out because they are away from their owners.

    Cons

    High employee turnover so it's hard to make lasting work relationships. It's a business so it prioritizes profits over anything else.

    Advice to Management

    Be more dog-focused, less sales-focused

    Wag Hotels2016-10-10
  4. Helpful (6)

    "Those 5 star reviews are fake it's hilarious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for less than a year

    Pros

    Working with dogs. You see regulars come and get attached to them quickly Coworkers are cool and down to earth, takes some time to warm up but all generally nice. Regular clients give you treats

    Cons

    Management was the biggest con of working there. Management barely helps in the back and instead sit in their office and passive aggressively tell you what to do and what you're doing wrong. During the holidays when it's insanely busy, they need to help so all you see is them yelling and pissed off cause they actually have to do some work for once. They act as if we're a "family" and constantly say that at meetings... but you can definitely tell there are favorites and see who will snitch on who. They have never once listened to what the workers need and have only acted upon what benefits them and the company the most. I mean they cater to clients needs but sometimes there are dogs that really can't stay at the hotel or be in any play group of dogs. It not only endangers the dogs but the staff as well. It's dangerous and ridiculous how much they want to keep their clients for the money. Sorry but they come off as fake and reinforce positivity but all in all they never come off that way and are not inviting at all. To be honest, from the moment I started I never really got treated with respect from them and just got in trouble for making mistakes when really they have no structured training. If you want better employees maybe have a better system for training instead of just throwing them out there and assigning them a babysitter.You can complain to them about something but nothing will be done about it. I've seen the same dogs that cause trouble constantly come back and again there are problems that are voiced out but nothing was done. They're pretty cheap considering they made a couple million dollars last year. All they do is find the cheapest solution to fix things and guess what! Nothing lasts long here and it all breaks down. I enjoyed the dogs and my coworkers but it was the management that made this job the worst.

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    Advice to Management

    Actually talk to the people that work for you and see what their needs are. Don't say things you don't mean and be a little more kinder to the people that get their hands dirty trying to keep the hotels running. You'll earn a lot more respect. Being passive aggressive is a lot more different than just being firm and assertive. You don't need to constantly give attitude when telling the people you work for what to do.... Stop making inappropriate comments/jokes that are actually offensive to workers it's not even funny and just rude.

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    Wag Hotels2016-03-23
  5. Helpful (2)

    "Let's get real"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services 
    No Opinion of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    Paid to spend time with animals. Flexible hours mean you can go to school too.. Informal. A lot of the people who work there are fun and unpretentious

    Cons

    High staff turnover. People can be untrustworthy and unreliable. No standards for hiring, so new people are anyones guess. Senior people get bitter. Managers seem overwhelmed, sometimes lazy, dishonest. Dont expect to get your promised performance review. Manager behavior is arbitrary & not transparent. Lots of favoritism. All those new 5 star reviews seem suspicious.

    Advice to Management

    Every now & then, ask yourselves if you're really being honest, fair and kind to the people who work for you and if you're being the kind of manager you would want to have.

    Wag Hotels2015-12-29
  6. Helpful (2)

    "Great People, Doggie Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Team Member in San Francisco, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Wag Hotels full-time for more than a year

    Pros

    I work with a great group of people. Some days are tough but we are always quick to laugh and support each other. Managers work side by side with us, especially during the holidays and are generally quick to help with whatever is needed. You really get to know the dogs and it feels like kind of a weird hodgepodge family with lots of dogs! Company promotes from within, show up and work hard and there is a chance... to grow.

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    Cons

    New employees have a hard time showing up for their shifts and it puts the rest of the staff out. High turnover of lack luster or poor employee’s makes for never ending training. High maintenance San Francisco clients with sometimes absurd complaints.

    Advice to Management

    Hire higher quality people that have an interest in dogs and growing with the company. Start at a higher pay.

    Wag Hotels2015-11-11
  7. Helpful (3)

    ""Learning experience""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Wag Hotels part-time for less than a year

    Pros

    —200+ dogs —Always busy* (...cleaning up pet eliminations) —After 90 days, Company will consider a raise, promotion and/or benefits

    Cons

    —Management's disinterest in balancing employees' work and home life —Employee turnover ratio —Office culture...this is far from a "family atmosphere" —Experienced co-workers are not approachable, but I can't blame them for that—every day, there are new employees with inadequate training —Time-off policies...say, "Goodbye, Christmas," or any other holiday—now, you're working

    Advice to Management

    —Use an aptitude test before hiring employees and/or offering a particular position to someone

    Wag Hotels2014-08-09
  8. "Okay for student work but not for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services Employee in West Sacramento, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    -flexible hours if you are a college student -most of your coworkers (not upper management) are cool to work with -you get to play with dogs!

    Cons

    -required to work weekends and holidays (as it is a hotel) -upper management can be a bit of a pain -you pick up LOTS and LOTS of poop

    Wag Hotels2014-06-25
  9. "Hard work balanced by playing with dogs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Guest Service in West Sacramento, CA
    Recommends

    I have been working at Wag Hotels

    Pros

    The dogs are great. Communication is open and the boss always has her door open. Everybody has fun while working.

    Cons

    Expected to work weekends and holidays. Watching dogs can be boring. It can be hard work: there's lots of sweeping, mopping, scrubbing, picking up poop.

    Advice to Management

    You've got to be the one's cheerleading everybody, all day long. Sometimes management gets low on energy and look like they don't want to be there.

    Wag Hotels2011-04-20
Found 9 reviews