Wag Hotels Guest Services Employee Reviews | Glassdoor.ie

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Wag Hotels Guest Services Employee Reviews

Updated Mar 23, 2016

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Wag Hotels CEO & Board Member David Appel (no image)
David Appel
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  1. Helpful (6)

    "Those 5 star reviews are fake it's hilarious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for less than a year

    Pros

    Working with dogs. You see regulars come and get attached to them quickly Coworkers are cool and down to earth, takes some time to warm up but all generally nice. Regular clients give you treats

    Cons

    Management was the biggest con of working there. Management barely helps in the back and instead sit in their office and passive aggressively tell you what to do and what you're doing wrong. During the holidays when it's insanely busy, they need to help so all you see is them yelling and pissed off cause they actually have to do some work for once. They act as if we're a "family" and constantly say that at meetings... but you can definitely tell there are favorites and see who will snitch on who. They have never once listened to what the workers need and have only acted upon what benefits them and the company the most. I mean they cater to clients needs but sometimes there are dogs that really can't stay at the hotel or be in any play group of dogs. It not only endangers the dogs but the staff as well. It's dangerous and ridiculous how much they want to keep their clients for the money. Sorry but they come off as fake and reinforce positivity but all in all they never come off that way and are not inviting at all. To be honest, from the moment I started I never really got treated with respect from them and just got in trouble for making mistakes when really they have no structured training. If you want better employees maybe have a better system for training instead of just throwing them out there and assigning them a babysitter.You can complain to them about something but nothing will be done about it. I've seen the same dogs that cause trouble constantly come back and again there are problems that are voiced out but nothing was done. They're pretty cheap considering they made a couple million dollars last year. All they do is find the cheapest solution to fix things and guess what! Nothing lasts long here and it all breaks down. I enjoyed the dogs and my coworkers but it was the management that made this job the worst.

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    Advice to Management

    Actually talk to the people that work for you and see what their needs are. Don't say things you don't mean and be a little more kinder to the people that get their hands dirty trying to keep the hotels running. You'll earn a lot more respect. Being passive aggressive is a lot more different than just being firm and assertive. You don't need to constantly give attitude when telling the people you work for what to do.... Stop making inappropriate comments/jokes that are actually offensive to workers it's not even funny and just rude.

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    Wag Hotels2016-03-23
  2. Helpful (3)

    ""Learning experience""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Wag Hotels part-time for less than a year

    Pros

    —200+ dogs —Always busy* (...cleaning up pet eliminations) —After 90 days, Company will consider a raise, promotion and/or benefits

    Cons

    —Management's disinterest in balancing employees' work and home life —Employee turnover ratio —Office culture...this is far from a "family atmosphere" —Experienced co-workers are not approachable, but I can't blame them for that—every day, there are new employees with inadequate training —Time-off policies...say, "Goodbye, Christmas," or any other holiday—now, you're working

    Advice to Management

    —Use an aptitude test before hiring employees and/or offering a particular position to someone

    Wag Hotels2014-08-09
  3. "Okay for student work but not for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services Employee in West Sacramento, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Wag Hotels part-time for more than a year

    Pros

    -flexible hours if you are a college student -most of your coworkers (not upper management) are cool to work with -you get to play with dogs!

    Cons

    -required to work weekends and holidays (as it is a hotel) -upper management can be a bit of a pain -you pick up LOTS and LOTS of poop

    Wag Hotels2014-06-25
Found 3 reviews