Vrbo Reviews

Updated 15 Sep 2020

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3.6
67%
Recommend to a Friend
71%
Approve of CEO
Vrbo Senior Vice President and General Manager Jeff Hurst (no image)
Jeff Hurst
19 Ratings
Pros
  • "Great benefits, great people who genuinely care about you and your well being(in 59 reviews)

  • "I work from home once a week - great work/life balance(in 54 reviews)

Cons
  • "Work/Life balance can sometimes be a challenge(in 15 reviews)

  • "There are 2 sides of VRBO, the dev side and then everyone else(in 13 reviews)

More Pros and Cons
  1. "Good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England

    I have been working at Vrbo full-time for more than a year

    Pros

    free food at work, fun workplace, loads of activities, good benefits

    Cons

    The salary is low, slow process in promoting employees

  2. "Good company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Success Account Manager in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    lovely people and environment to work in

    Cons

    lots of change taking place


  3. "Good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    - good team work - potential for growth

    Cons

    - a bit dated company structure

  4. "Great Culture, Okay Management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    -Free snacks and drinks -Employee parties -Recognition when doing good work -Training is great and gets you ready for the job quickly -Boss was down to earth

    Cons

    -Micromanagement during shifts. They use software to instantly make sure everybody is always doing what they're supposed to do. -Call times must be short so you may not be able to actually help somebody thoroughly because it is easy to get in trouble for not hitting numbers. -Upper management seems to not value lower level employees as much as they should. -I was unable to transfer to another department after several months of requesting it.

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  5. "Micro management but great teams"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Success Account Manager in Madrid
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Vrbo full-time for more than 5 years

    Pros

    Atmosphere and motivation of employees

    Cons

    Management and leadership - Micro management

  6. "Huge Potential"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Vrbo full-time

    Pros

    Huge potential for growth and learning.

    Cons

    Shift to more remote work good for some, bad for others.

  7. "Vrbo Workplace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Graphic Designer in Austin, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Vrbo full-time for more than 5 years

    Pros

    The value talent and creating an amazing work space environment. They have big goals and amazing team.

    Cons

    sometimes that big goals turns into much more task than they asked for and sometimes it ends up as poor planning.

  8. "Great Pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Success Manager in Madrid
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    - Great bonuses - Great Team - Great Pay - A lot of benefits - Excellent location

    Cons

    - Very corporate, as part of Expedia. - Hierarchy - Management could do with some leader- and people training

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  9. COVID-19
    Helpful (2)

    "Used to be a great place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vrbo full-time for more than 8 years

    Pros

    Good benefits? Good people, but losing more and more of them all the time.

    Cons

    Expedia has done a poor job managing this place since they took over. The laid people off during a hot pre-Covid economy so people started jumping ship right and left. They obviously did not think through their layoff strategy or they would have realized that good people don't want to work for a company that's laying people off.

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  10. "A difficult place to thrive if you're not white"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I worked at Vrbo full-time

    Pros

    Friendly people, great benefits. Great working in travel for a highly profitable company.

    Cons

    I can only speak about my experience working on the marketing team. I don't know if this is true in other departments. I visited the other offices before and they did seem more diverse. I worked at the downtown location which was where the marketing organization was housed. I was always one of the only nonwhite people. This wasn't a big deal usually since everyone was really friendly. But the longer I was there the more it seemed as if everyone in leadership roles was predominantly from similar backgrounds (white, Texan, cis, married with kids or looking to be, often people who did sports or participated in Greek life in college. To their credit they did have some LGB leadership while I was there). And in fact so many of the team members in general were like that. It didn't seem like I had a future there and most of the great opportunities were indeed going to my white coworkers. I know that people who had been there less time than I was and worked less than I did were being paid more than me. I became very tired of being the only non white person in 99.9% of meetings. I am much happier now after leaving for a more diverse workplace. My salary also increased substantially as soon as I left and I have been given several merit raises and promotions in a short time which made my Vrbo raises look like a joke. I spoke to one of my Black female colleagues after leaving and she had the exact same experience. I haven't asked other non white former coworkers about their experience because frankly there aren't many to ask.

    Continue reading
Found 617 reviews
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