Voxpro Communications Reviews

Pros

good salary and good job enviroment

Cons

relatively high volume of work

Advice to Management

more bonus needed

Pros

Good training system Promoting good values I enjoyed the time working there

Cons

No big possibilities for professional growth

Pros

Learning and Development and opportunities

Cons

It's what you make of it. Overall enjoyed it.

Pros

Good for gain exp in customer support

Cons

Salary, shift pattern not optimal

Advice to Management

Hire managers only internally

Pros

People are considered important, great place to start out, everyone is friendly

Cons

Nothing you wouldn't experience anywhere else

Pros

Bright, well maintained and modern offices in Dublin, well situated. Cereal available in the canteen all day with good fridge, coffee and smoothie facilities as well as the use of a DJ booth although never used and games console. Multicultural staff from a variety of walks of life, you enjoy working with your team. Drinks after work and events organized, good company culture. Donuts and other incentives at regular intervals...

Cons

Company has lost three major contracts in dublin since I started working there including mine. Employees sent insulting emails from the company about how well it is doing and jobs offers in other sites/new contracts available in other sites, Should you be part of a contract that folds and the client doesn't wish to cover you financially for leaving, you'll be fighting tooth and nail to secure even the minimum redundancy...

Advice to Management

Advise to Senior Management : Admit you are struggling to hire new contracts for the Dublin office, and refrain from telling employees at the townhall meetings for months straight that we're '' in negotiation '' with new contracts, or listing new contracts that never come to fruition. There is obviously a problem, so admit it. It seems that Voxpro cork seems to be much more attractive site for employers. Instead of stopping...

Pros

They give you a chance even if you don’t have much experience or you can improve your English, and you can learn a lot if you are motivated to do so On an agent level the workload is not too bad depending on the department and is a pretty relaxed environment If you’re performing in your role and you know how to behave in a corporate environment it’s easy enough to progress, opportunities come up way more often than...

Cons

The pay is ridiculous for any role above agent Support staff (managers, quality, group managers) have no support themselves and are not looked after even in their basic needs Externally hired managers have very little to be attracted

Advice to Management

Upper management should think more about their team managers and qualities and how to keep them happy, cause when all the good ones leave and you’re left with inexperienced and/or inadequate managers the performance of the site is inpacted

Pros

-the ambiance is the best I have ever had in a workplace. -the relocation package was very convenient -possibility to move both horizontally and vertically within the company -good managers -multicultural workplace, there can be many nationalities within a team

Cons

I would say that the salary could be a bit better