Ulster Bank Customer Service Reviews

Updated Sep 11, 2022

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Found 38 of over 317 reviews

3.5
42%
Recommend to a Friend
14%
Approve of CEO
Ulster Bank CEO Jim Brown
Jim Brown
14 Ratings
  1. 5.0
    Current Employee

    Good

    Apr 23, 2021 - Customer Service in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to work for

    Cons

    Exiting the Market in Ireland

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  2. 2.0
    Former Employee, more than 5 years

    Very Stressful

    Jul 4, 2022 - Customer Service Officer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice offices uniform provided lots of locations

    Cons

    unhappy staff Management unhappy and under constant pressure

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  3. 3.0
    Former Employee

    Nice place to work

    Dec 10, 2021 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coulleagues were the best part of the working day

    Cons

    The customers were very challenging

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  4. 4.0
    Former Employee, less than 1 year

    Review

    Oct 12, 2021 - Customer Service Representative in Ballina, Mayo
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good co workers. Pay conditions good

    Cons

    Closing down in a few years

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  5. 1.0
    Former Employee, more than 10 years

    Goodbye, Ulster Bank

    Jun 2, 2021 - Customer Service Officer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some of my colleagues were the best one could ask for. We got each other through some often stressful and arduous days, weeks and quarters with humour, support and plenty of tea.

    Cons

    No formal or structured training provided to new employees/agency staff, outdated IT systems that are not fit for purpose, little to no communication between branches and other departments, excessive and disproportionate workloads allocated to branch staff, unrealistic sales targets, a questionable performance review system and finally, poor management at every level and corporate governance as a whole.

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  6. 3.0
    Current Employee, more than 10 years

    Workplace experience

    Apr 18, 2021 - Commercial Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture, range of experience, customer management, flexible working

    Cons

    exiting the market, no longevity

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  7. 3.0
    Former Employee, more than 10 years

    Core until you're not

    Mar 24, 2021 - Customer Service Manager in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with

    Cons

    The bottom line is all that matters

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  8. 4.0
    Former Employee, less than 1 year

    Good place to work

    Feb 4, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People are very friendly . Healthy working environment

    Cons

    The office I was based is in Central Park . 2 hours daily commute .

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  9. 5.0
    Former Employee

    Great place to work

    Oct 26, 2020 - Customer Service Officer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team culture, loads of opportunities to learn

    Cons

    None I can think of.

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  10. 5.0
    Former Employee, more than 5 years

    Great place to work

    Oct 3, 2020 - Customer Service Representative in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well managed very well run

    Cons

    Not enough staff on at lunch

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Viewing 1 - 10 of 38 Reviews

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