Uber Employee Reviews about "riders"

Updated 8 Sep 2020

To filter reviews, or .
3.9
74%
Recommend to a Friend
76%
Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
3,061 Ratings
Pros
Cons
  • "Riders are NEVER outside and ready to go(in 407 reviews)

  • "Not going to get wealthy; long hours for decent daily pay; wear and tear on vehicle(in 374 reviews)

More Pros and Cons

Reviews about "riders"

Return to all Reviews
  1. "Good money and flexibility, at least in Pittsburgh"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Uber Driver in Pittsburgh, PA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Uber for more than 3 years

    Pros

    Flexibility, extra money, get to meet people

    Cons

    Wear out your car, stinky and rude riders

  2. "Driving with Uber and memorizing routes to new places"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Uber Partner in New Cairo
    Recommends
    Neutral Outlook

    I worked at Uber for less than a year

    Pros

    Earning money, Respect from Riders

    Cons

    None, None, none, no cons, zero


  3. "Uber Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Uber Driver in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber

    Pros

    Flexible Schedule for the drivers

    Cons

    Miles, Late nights, Rude Riders, Gas, Maintenance

  4. "Great time with Uber"

    4.0
    Former Freelancer - Driver 

    I worked at Uber for more than 3 years

    Pros

    Good extra income, flexibility and sometimes the tips are very helpful

    Cons

    Some of the riders are rude and when you call Uber, there's not much done about it.

    Continue reading
  5. COVID-19

    "White male misogynist’s paradise"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - COE SPECIALIST II in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Uber full-time for more than 5 years

    Pros

    Catered lunches, snacks, drinks, paid volunteer opportunities, free swag, monthly credits for trips and Uber Eats orders, comprehensive health insurance, Lyra onsite, emotional support dogs, the opportunity for overtime, and stocks. Non-leadership employees get between 100-150 hours of PTO and 80 hours of sick time a year.

    Cons

    Not enough diversity in management, still mostly white males, even after the scandals that occurred when Travis Kaparnick was still CEO. Management always says “they want you to move up,” while pigeonholing you because they’re numbers-oriented and don’t want you to leave their team/not enough leadership positions to move up to. If you’re an introvert, or not a white, gay male, they don’t care to promote within. Lots of “cliques,” and there was a period when HR just hired people off the street, no common sense, or customer service experience. One employee, in particular, was witnessed to have no empathy for their teammates or on the phones with riders/drivers. They only care about their numbers and making the rest of their team look bad by hogging the queue volume. PTO plan was updated to be a better fit for a call center environment, however, only management gets “unlimited PTO.” Claims had it at one point and then it was dissolved by October 2019. No opportunity to have PTO days added after years of tenure. At the five-year mark, there was to be a paid month sabbatical upon the site director’s (I worked at a call center) discretion that most of us were denied due to COVID-19 layoffs.

    Continue reading
  6. "Uber doesn’t give second chances unfairly deactivates their drivers"

    1.0
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Uber part-time

    Pros

    Nothing left.. only experienced cons

    Cons

    Uber prioritize and only focus on rating from their riders for the drivers and they take this rating a sole factor to deactivate the driver’s account number even if the riders gave low rating unfairly for reasons like they didn’t like the tone or appearance of the driver or driver dropped off or picked up the ride only in a few feets away from location and rider disliked and wanted to punish by giving low rating.. a few times my riders asked if I can bring them to their first pick up location again while they had only one drop off and they offered cash tips but when I refused they argued and got mad gave low rating; when you’re new driver some riders look for your mistakes that driver can make during a ride and when esp you’re the new to Uber you can make mistakes and the riders give low rating again but Uber doesn’t care whether you’re new and you must never make mistakes and that’s what Uber expects only when riders give low rating Uber takes it as a fair just rating possible nothing different! That’s totally unfair when different riders have different expectations and new driver may not meet all of those expectations. Uber deactivated my account based entirely on low rating they asked me to take some course and put my account active but only for one week or so trial and then deactivated permanently.. ! this short time is unfair and deactivating only for some riders giving me low rating without better investigation is completely unfair! Uber has now lots of drivers and got rich company they don’t lose much if they deactivate some drivers like me and Uber never gives second chances with longer time trial periods for drivers to present their fit and good performance! I was new to Uber and they didn’t care about giving more chance and longer trial period other than a few days .. I was new but full of great potential: I have now NYC Lyft and Via driver accounts and my lyft account rating is always 5 now.

    Continue reading