USAA Member Service Representative Reviews | Glassdoor.ie

USAA Member Service Representative Reviews

Updated Nov 17, 2019

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3.4
56%
Recommend to a Friend
75%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
29 Ratings
  1. "usaa is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Member Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    It's a great company and they care about their employees. Competitive pay and benefits.

    Cons

    I did not want to leave USAA, but a call center job just isn't for me. I hope to come back to USAA in the future.

    USAA2019-11-17
  2. Helpful (5)

    "Great Company, not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USAA part-time for more than 3 years

    Pros

    USAA has great flexible schedules, bonuses and education assistance program

    Cons

    Call volume isn't distributed fairly amongst reps, it's a call center so expect to be treated as just a number producing sales. For an insurance company, the health insurance provided to employees is incredibly awful. The bonuses almost make up for less pay but because this is a sales position, commission at any other insurance company would still out weigh total salary with bonuses included. Management and... resources providing information on how to handle calls is inconsistent. Managers micromanage everyone regardless of performance. Promotions are dependent upon sales numbers, military service and who you're buddies with.

    Show More

    Advice to Management

    If employees are not just numbers and this is not a sales job and all employees have equal opportunity then promotions and opportunities should not be solely dependent on numbers produced or military service.

    USAA2019-10-01
  3. "It’s pretty great so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Pay Frequent schedule bids Great 401k Good health insurance

    Cons

    I haven’t noticed much negative so far

    USAA2019-08-26
  4. Helpful (2)

    "Great training and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for more than a year

    Pros

    Extensive training and guidance regarding insurance servicing.

    Cons

    Posting out of property and casualty department is difficult.

    USAA2019-06-10
  5. "Standard Call Center with Excellent Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Pay, yearly bonuses, 401k match, health plan, onsite facilities

    Cons

    Same old call center issues. Management is all over the place and no matter what they say about "doing what's right for the member" you'll get the axe if you follow through.

    Advice to Management

    Set the correct expectations om what's required for the job

    USAA2019-06-04
  6. "Great Company for a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    Competitive Pay, Bonuses, Culture and Ethics, Benefits.

    Cons

    Hard to Move Up within the company. Very competitive.

    USAA2019-05-02
  7. Helpful (5)

    "Going down hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Member Service Representative in Phoenix, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Benefits & serving the military! Training is bar none at USAA

    Cons

    Pay Technical requirements Favoritisms Sales requirements

    Advice to Management

    Go back to the way Joe Robles made it prior to retirement! Stop advertising as well! If you limit the horrible sales quotas, reps can focus on compliance & truly taking care of the members

    USAA2019-04-11
  8. "The Amazing Culture Is Real!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    USAA has an amazing corporate culture. People are friendly and look out for each other. Employees walk the talk and actually care about the membership and the organizational mission. The benefits are amazing

    Cons

    Starting salary isn't the highest.

    USAA2019-03-13
  9. Helpful (5)

    "Not What It Seems!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Member Services Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Benefits, Bonus, Extra Pay for Weekends and after 6pm

    Cons

    Metrics always changing, lots of fake people

    Advice to Management

    None

    USAA2019-02-28
  10. Helpful (3)

    "Cool for call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Member Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA for more than a year

    Pros

    Pay was always competitive

    Cons

    Call center environment no matter how you try to hide it

    USAA2019-02-02
Found 59 reviews