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USAA Director Reviews

Updated 22 May 2020

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3.9
83%
Recommend to a Friend
100%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1 Rating
  1. "Director, IT Security Systems and Operations"

    5.0
    Former Employee - Director, Information Technology and Operations 

    I worked at USAA full-time

    Pros

    Challenging, and room for growth.

    Cons

    An IT staff was required instead of one person

  2. Helpful (1)

    "Amazing company with an enviable mission and culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Director in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 10 years

    Pros

    Mission focus, career opportunities, generous benefits

    Cons

    Politics, big company red tape

  3. "Exec Dir"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive Director 

    I worked at USAA full-time

    Pros

    Nice 401K match by USAA

    Cons

    Extraordinary amount of external consultants

  4. "Call center"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Director 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 10 years

    Pros

    Work life balance, 401k match

    Cons

    Red tape, slow to move

  5. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Product Management in San Antonio, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Great culture and benefits...very customer focused

    Cons

    Can be slow moving at times

  6. Helpful (4)

    "Fair pay, great benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Neutral Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 10 years

    Pros

    Great benefits, flexible, work life balance

    Cons

    Corporate politics, bureaucracy, Limited mid and upper management opportunities outside of home office.

    Continue reading
  7. Helpful (4)

    "Culture, benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Mission to help military members

    Cons

    Beginning to lose culture with growth

    Continue reading
  8. Helpful (15)

    "USAA gone forever, culture is in a death spiral"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Director in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Compensation and benefits, free fitness facilities, subsidized health lunches

    Cons

    Expense pressures are driving lay offs. Annual bonus has been declining the past 4 years and is expected to hit a new low this year

  9. Helpful (2)

    "Great Company, hard to move the needle though"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director, Product Management in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great benefits, friendly atmosphere, culture of respect and compassion.

    Cons

    Hard to see any real progress on your projects because of the sheer volume of people involved, and constantly shifting priorities, strategies and org charts.

  10. Helpful (1)

    "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director Decision Science Analytics in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Benefits and work life balance

    Cons

    Pay based on tenure not skill

Found 77 reviews