USAA Customer Service Representative Reviews

Updated 6 May 2020

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3.7
63%
Recommend to a Friend
USAA CEO Wayne Peacock
Wayne Peacock
0 Rating
  1. "Hope that you get a good manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook

    I worked at USAA full-time for more than 3 years

    Pros

    Generous benefits, especially if you are planning to add children to your family!

    Cons

    Some managers are not great and drive good employees away.

    USAA2020-05-06
  2. "Great Company. Great Benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Great Benefits!!! There are plenty of helpful and knowledgeable people.

    Cons

    Parking could be an issue depending on your schedule.

    USAA2020-02-11
  3. "Great job for people who are looking for competitive pay, great benefits and a good enviroment."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for more than a year

    Pros

    Employees were wonderful, thorough training, pay, bonuses, benefits (onsite and off-site).

    Cons

    N/A I haven't worked at USAA in approximately 2 years so I don't have anything that comes to mind.

    Continue reading
    USAA2020-02-07
  4. "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at USAA full-time for less than a year

    Pros

    Very friendly people and really great company

    Cons

    not any that I can think of

    USAA2020-02-06
  5. Helpful (5)

    "Do not do it!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    Fancy on the outside old, outdated and dirty on the inside. Have a Chickfila on campus.

    Cons

    Horrible environment, toxic, horrible employees and everyone ignores you and is rude.

    Continue reading
    USAA2019-12-15
  6. "Awesome for military families and everyone associated"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for less than a year

    Pros

    Great training, care and attention, autonomy, decent money, advancement is good

    Cons

    call center is always busy, if you consider that a con-- none, other than that

    Continue reading
    USAA2019-11-07
  7. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at USAA full-time

    Pros

    Everything was great

    Cons

    There was nothing bad there

    USAA2019-09-07
  8. Helpful (4)

    "Ok job..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at USAA full-time for more than 5 years

    Pros

    Benefits and entry level pay

    Cons

    Work life balance felt non existent.

    USAA2019-07-27
  9. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for less than a year

    Pros

    The pay, benefits, and annual bonuses.

    Cons

    None really. It was a distance issue for me.

    USAA2019-06-18
  10. Helpful (1)

    "Great company"

    3.0
    Former Employee - Customer Service Representative 

    I worked at USAA full-time for more than 3 years

    Pros

    great atmosphere and great opportunity for advancement

    Cons

    non stop work flow and can be demanding

    Continue reading
    USAA2019-04-16
Found 34 reviews