Twilio Reviews

Updated 9 Jul 2020

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4.0
74%
Recommend to a Friend
91%
Approve of CEO
Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
173 Ratings
Pros
Cons
  • "2019 was a year of growing pains(in 31 reviews)

  • "Fast growing so back-office is having a tough time catching up(in 9 reviews)

More Pros and Cons
  1. "Fabulous place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Work from home Travel (All expensed) Personal Laptop (MAC pro) Benefits - healthcare,pension,phone,gym Free lunches Free snacks/drinks (Alcohol too) Great people

    Cons

    Literally can't think of one

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  2. "Total Rewards"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Total Rewards in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Great atmosphere and constant new opportunities

    Cons

    Any cons, I would say the company is still learning so is just matter of time to improve internal processes

  3. Helpful (7)

    "All companies have their good and bad points - but Twilio is undeniably a really good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    No company is perfect; and of course there are some things about Twilio that annoy or frustrate - but overall Twilio is a good company with a strong conscience - I do genuinely feel that they care about the welfare of employees, and I have found it to be a fun and stimulating work environment - but with a lot of stability and grounding too (1) Flexible working conditions -- my boss has always been understanding with requests to work remotely, leave early if necessary, take time off for personal issues (2) Good work/life balance -- While you are at work in Twilio, you do work hard ; but once you are finished for the day - you really are finished. You can work as hard as you want and as long as you want - but overall, Twilio is respectful of people's time and personal lives (3) Fun work environment -- it's a fun environment to work in; Twilio seems to put a lot of effort into their facilities and employee experience offerings (4) Good benefits -- The benefits used to be kind of so-so, but they have overhauled them and now its actually really quite good (5) Respectful of diversity -- As someone who is from a minority, I feel that Twilio does a good job with fostering a safe work space - and it feels genuine to me, not like a company which is just paying lip service (6) Understanding and empathetic management and HR Department -- all the management which I have engaged with have been very supportive, understanding and empathetic. Of course, the role as a manager is to coach and help employees grow - so as in any company, managers are not shy about being honest with feedback - but this feedback has only ever been delivered in a respectful and professional manner. Similarly, Twilio puts a lot of effort into their HR and employee experience efforts - and I think that the HR function is probably the best and most supportive one that I have seen out of all the companies I have worked for. (7) A genuinely good quality suite of products that provides a tangible value add for customers -- It might be complicated at times, but at the end of the day, Twilio is a good quality product offering, and it's easy to see why people would choose to use our products. For me, this makes it easier to understand the product and do my job (8) Lots of mobility and opportunity to move around teams -- Twilio likes giving people the opportunity to move around and try different things and work on different teams, and its quite common to see people move around to different roles

    Cons

    (1) Complicated products that change pretty quickly -- only a con if you are someone who is not comfortable in that kind of environment - but sometimes you do feel a bit all at sea with all of the new products (2) Sometimes lengthy chains of communication which make it hard to get tasks done quickly -- some teams have complicated structures with people in different time zones and with different responsibilities - so it is hard to adopt a rinse and repeat methodology with workflow (3) Very San Francisco dependent -- this is improving, but we are still heavily anchored to SF for a lot of more important issues - with the timezone difference, this can sometimes be a headache (4) lack of precedence for certain customer situations which means that you are sometimes winging it and hoping for the best -- Twilio is an ever changing suite of products, and inevitably, there are sometimes new situations and problems) (5) Constantly changing priorities -- sometimes it is a case of something being important one day, and then low priority the next - the only way to handle it is to just ride the wave of whatever is going on at that time (6) Very "American" -- Twilio doesn't seem to full grasp a lot of the cultural differences that exist between the US and EMEA - so sometimes their methods can be a bit jarring for those not used to the more informal American work culture. Honestly, most of the time this is more of a source of laughter than a gripe - but its definitely something that they should address as they grow in Europe

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  4. Helpful (14)

    "All may not be what it seems. Welcome to Twilio Dublin"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Neutral Outlook
    No Opinion of CEO

    I have been working at Twilio full-time

    Pros

    Some great people working in the office. Salary and benefits are good.

    Cons

    HR in Dublin is self a serving, spouting 'function', and is sure to tell everyone that they are all about the business and its people, its great sales talk. This person rarely shows up in the office. Only comes in when a senior manager or director visits from another office to give the illusion that they're usually there. This person does not want to deal with any issues that come their way, removes themself from any possible grievance, and passes it onto another person so not to annoy senior managers and directors by highlighting grievances. Being ‘friends’ with these senior managers is more important then doing the job they’re there to do. The previous 5 star review for Dublin "Encouraged to be your authentic self" with the section about HR in particular being approachable and helpful, is the most self indulgent tripe I've ever seen. Obviously a fake review from HR.

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  5. Helpful (5)

    "Encouraged to be your authentic self. Not big in hierarchy- Welcome to Twilio Dublin"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accountant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Twilio is a great employer. I appreciate it especially when I compare myself to my peers in other tech companies. We get paid very competitively and the perks are amazing. The job itself is rather interesting as well. I love the very caring and chilled atmosphere in the office - coming from a financial background , the flexibility my managers give me and the autonomy is amazing and I for one am very appreciative of it , we are given the tools to succeed. In no other company will you get so much 1:1 time with your manager and controller who will sit you down and ask what career path you're looking at and how they can help you get there. You're always encouraged to be your authentic self. Not big in hierarchy. - Sense of belonging: The people working here are usually passionate about what they are doing. HR team very approachable and helpful when anytime advice was required. Always available :-) Lot's of resources for learning and development while you work in making the world more open and connected

    Cons

    - As in any company you will encounter issues and you will not be happy with many things, it's not Paradise.However , I found that the more we put in the more we get back. - Very fast paced environment. - You get a lot and you have to give back more.

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  6. Helpful (4)

    "Great opportunities in an exciting company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Analyst in Dublin, Dublin
    Recommends
    Positive Outlook

    I have been working at Twilio full-time for less than a year

    Pros

    Lots of pros here: 1. Twilio is experiencing a huge amount of rapid growth. This gives employees an opportunity to get a vast amount of experience in senior tasks that may not be possible in more established companies. 2. The benefits are excellent - health insurance, well-being monthly allowances/perks and great stock plans. Parental leave and PRSA pension were also recently added, putting us on a level playing field with other tech companies. Of course, there's lots of food/beverages to enjoy & social engagements too. 3. There is typically a fun and relaxed atmosphere. 4. Company-wide leadership is very approachable. 5. There is a lot of flexibility with work hours & places (e.g working from home is no problem & fitting hours around personal commitments is also very do-able as long as you are getting your work done). This is a huge perk. 6. Teams are so willing to help each other. Most people working at twilio are incredibly friendly.

    Cons

    Some cons due to the rapid growth: 1. There is risk of burn-out for some employees, due to the rapid growth - however & keeping up with the pace of change, however, this is acknowledged by management and not ignored. 2. Internal processes are not yet where they need to be - but it is a case of progress over perfection. This is to be expected in a growing company. 3. Working across multiple timezones can affect work-life balance negatively, however, as the company grows, I expect a more in-region business model to be put into practice. The flexibility available also counter-acts this.

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  7. Helpful (14)

    "Very Sexist - Unqualified Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Finance Department in Dublin, Dublin
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Twilio full-time for more than a year

    Pros

    Free Food and Drink, Good salaries.

    Cons

    The Dublin Finance department is very sexist. I also question some of current managements qualifications as they don't even know basic accounting skills let alone management skills. Don't expect to be praised for your hard work (if you are a woman) you will just be told to work harder and ask why you are so busy while doing the work of four people while the male colleges pass all their work across to all the other women in the team and do no work themselves while getting all the praise for others work. Don't even bother reporting to HR because it just makes it worse. Its a boys club.

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  8. Helpful (10)

    "valley startup prepping for exit"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Twilio

    Pros

    loads of free stuff, very excitable environment, very talented crowd

    Cons

    massive age gaps between operations and management, all processes aimed at exit, negligence of quality outside of US, unsustainable people management, unequal compensation and benefits, technocratic management, massive turnover, huge losses of culture and talent over last 24 months

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  9. "Wonderful workplace- but no real work-life balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Twilio full-time for more than a year

    Pros

    Smart people, supportive environment, and excellent compensation. SWAG is great. CEO is a developer and it shows in the focus of the company.

    Cons

    Compensation came at a price- long days and no real work-life balance. Remarkably little infrastructure for a public company- hard to find information and systems were fragmented.

  10. COVID-19

    "Well organised *remote* interview and onboarding processes"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Tallinn
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    I really enjoyed how Twilio handled the whole remote situation due to COVID-19. Interviews were organised in Zoom, interview process was well explained and transparent, interviewers were on time, and whole process was handled professionally. Remote onboarding process was also well planned and organised. All sorts of introductory sessions were available remotely, onboarding personnel was engaging and supportive, access to needed resources was provided and explained.

    Cons

    Once the company-level onboarding was over, I felt a bit lost during the team-level onboarding. It was more difficult to connect with my new teammates and understand my place in the team remotely. However, being pro-active set things in motion.

Found 226 reviews