TripAdvisor Reviews | Glassdoor.ie

TripAdvisor Reviews

Updated 10 Dec 2019

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3.7
70%
Recommend to a Friend
76%
Approve of CEO
TripAdvisor CEO Stephen Kaufer
Stephen Kaufer
404 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 98 reviews)

  • "Smart people, great benefits, including lunch every day(in 57 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    World largest travel website with well globally recognized brand. Great people. Very welcoming environment. Top management very approachable. Everybody is kind and very helpful. The same time Trip is full of professionals and talented people. Don’t get discouraged by some reviews. They are coming from few individuals no longer with Trip. Keep up the great work TripAdvisor!

    Cons

    There is a good bit of work to do when it comes to reporting. Attainment report is a challenge.

    TripAdvisor2019-05-22
  2. "3,5 intense years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    - People: there's a high chance somebody will cry at the moment of your farewell. There's a strong connection among people at Trip and this goes beyond teams, roles, nationalities. Amazing. - Company brand: you are working for one of the most recognised brands globally. This helps your career. In its industry, you're definitely the #1. - Bonuses: In 3,5 years I've never missed my target, most of the times... overachieved. Top performers earn double digits in bonus each quarter. - Office hours: despite being a sales office, most of the people manage working without staying longer than expected compared to other Dublin reality. - Visibility: if you play the right cards, you get huge visibility. Upper management comes to Dublin often and you can really make an impact in the company. Not easy, but possible. - Dublin Office: it's becoming central for the company, not anymore just another office far from the HQ.

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    Cons

    - Changes: this is a CONS if you are not ready for that. I've personally changed 4 roles during my career and you need to be aware changes are happening literally every second day in processes, products, organization, roles, tasks. This is not a relaxed place. - Grey Areas: because of their constant changes, you might have uncomfortable situations where nobody knows how to move. Frustrating, but again it's an... opportunity. - (not) Working from home: this is not part to the benefits at the moment and can be a minus for those who have families living far or kids who get sick and need to stay at home. - Unclear career path: this is gonna change soon, but in the past few years it was not clear how to move in order to progress in your career.

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    Advice to Management

    Some agents quit and once in other companies regret their decision. Make sure you do everything in your power to keep them at Trip, not only at the time of the departure but also while on board. Also, please be more present on the floor among agents as you will perceive their feelings much better. Last, open door policy is great.

    TripAdvisor2019-12-03
  3. Helpful (3)

    "'Speed wins' does not guarantee you success for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    - Good benefits - There was one time when company was well known for traveling but now any hotel/restaurant I talked to, all over Europe or anywhere in the world, everybody hates company.

    Cons

    Since the time they started booking on their website without any advertisement/marketing, the company has gone down really low that they started charging for everything on hotel/restaurant which they were not charging before. The result that People started hating company and move to different to different booking sites. - Very high expectations to each employee. The reason is above. You will be given 4 days work... to finish in 2 days without considerations of any meetings/reporting/monitoring tasks. So you end up working during the nights/weekends. And there is no appreciation of it as it is expected from you. - No work life balance. You work in Dublin hours but you might also need to end up working with US hours too. The engineering team in Dublin reduced to 8-10 from 35 in numbers. Now you can imagine Why? - Poor management in Dublin and specially in US. The management from US put blames on you for even small things in front of whole team in the meeting and your manager from Dublin will keep quite and not even represent you. - No appreciation of hard work. No matter how hard you work, they said "This is expected from you" - Every Friday, Manager will have meeting to talk about your weekly performance which is like a torture no matter how hard you work. It ruins your weekend. Though you end up working on weekend to mitigate that. - There is just one person in the name of Human resource management which will only listen to you and ignore. No action is taken, no matter how much you try to explain. The end reason people leave. - Last but not least, Speed not always wins if you want to run your business for long terms.

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    Advice to Management

    - Appreciate the hard work of your employees. At the end of the day, they are the ones who are working to build your company to the greater success. - Change the Speed wins practice, it doesn't work for long terms. - At least, place workable HR in Dublin office.

    TripAdvisor2019-11-15
  4. Helpful (3)

    "The people are great, the job so boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at TripAdvisor full-time for less than a year

    Pros

    Good benefits and the best colleagues you can imagine.

    Cons

    They want you to press "products" into markets, like SP, where is no demand for it. You are supposed to make proper discovery calls in order to listen to hoteliers and understand their business needs. Actually, you listen to these hoteliers and you only wait for the right moment you can pitch your "solution" to them. Targets are extremely high - it is all about : Guys, we need more MRR!

    Advice to Management

    They won't listen anyway.

    TripAdvisor2019-10-26
  5. "Sales associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    very good company to work

    Cons

    no particular problem to mention

    TripAdvisor2019-06-04
  6. Helpful (9)

    "Good Place to Start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BDR in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    *Decent benefits and health/dental Package *Good team mates *3 meals per week Working in this place it's like working in a startup company. There is some space for learning about the business and sales as it's a very aggressive sales environment.

    Cons

    *Decisions of the management/company do not make any sense. *Unnecessary huddles every morning to repeat exactly the same. *Poor business model / products. *Very old fashion mindset. *Do not care about employees opinion or even feedback. *Do not apply any of their values, not even speed wins as they do not apply on what it really matters, helping their clients or staff. *Lack of credibility on the... management. *EXTREME MICRO MANAGEMENT. *Zero Flexibility.

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    Advice to Management

    Take in consideration a bit more what people try to say in the office and some feedbacks from this website, and stop doing what you ban on your website. Creating Fake reviews as above and below this website.

    TripAdvisor2019-06-26
  7. Helpful (1)

    "Very good company that strives to treat its employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for less than a year

    Pros

    The people that work at TripAdvisor are what make it such a great place to work. There will always be a few moaners/disgruntled folks at any job but that's life. The good news is that there aren't many here. The mix of people from all over the globe is great and there is a great energy. The training provided is quite comprehensive and sets you up to start making an immediate impact. The products are straightforward... and not hard to sell. Targets are aggressive but it's sales, so what do you expect? Really nice new office space. For such a large global company, there is a start-up type of buzz on the floor here. Everyone knows each other and there is a lot of teamwork/camaraderie that I didn't really expect. I feel valued, and management makes a very strong effort in keeping communication lines open, keeping staff informed of what is going on, and everything is very transparent. Great office location, fun atmosphere, and you get to work for the world's largest travel site.

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    Cons

    Lot of different system in play, admin can be a bit of a pain but you get used to it.

    Advice to Management

    Keep doing what you're doing.

    TripAdvisor2019-05-17
  8. "Love Change?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Great opportunities - lots of change

    Cons

    Need to be comfortable with change

    TripAdvisor2019-04-17
  9. Helpful (18)

    "It gets worse, when you thought the worse is over."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Amazing Colleagues Lunch 3 times a week Nice Canteen

    Cons

    Not sure where to start. It is hard to believe how management treats their workers. People are human beings with values and ethics. The problem is, that people are treated without respect of identity, creativity, professionalism and innovation. Management does not listen to top talents, rather judges their ability to innovate and improve processes. What is worse, such talents will be penalized for driving success... and innovation and seen as the black sheep, ultimately leading for them to leave. I have never seen something like this in any other company. It feels frustrating, and I can't understand what the reason is, but it feels as if the pressure is to high to cope with, and as a result leadership is not seeing what could potentially solve the problem. There is also a problem with compensation and top talents rarely get what they initially thought due to constant changes to comp plans even after a quarter closed.

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    Advice to Management

    Create a long term vision and strategy, and hire top executives with successful backgrounds and finally execute a strategy worth of innovation. Take the Glassdoor reviews serious. They are indicating a serious problem that needs to be eradicated from the root.

    TripAdvisor2019-05-01
  10. Helpful (21)

    "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSM in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    - standard Dublin perks: health, lunch 3 days pw, snacks, - central office location - some very talented colleagues

    Cons

    This company’s first and only priority is revenue, by all means, any mean, period, as they have struggled for years to innovate and monetize their traffic, which by now purely constitutional (IE: read reviews) Everything else comes after: product, employees’ satisfaction and retention, reputation, carrier progression, work experience, credibility and so on. Every single activity, initiative and change is aimed... at either increasing revenue or reduce costs and payouts. Here are some of the weaknesses in my personal view: -lack of real human values -lack of long term vision -targets designed not to be paid out, nor understood by reps -incorrect payouts -unequal target settings between reps -incorrect cpc retribution -unresolved payout mistakes -penalization of high performing reps -lack of interest for anything that does not generate revenue I could go on and on, having lived that toxic environment for long time, but the biggest disappointment was in relation to how they treat their staff: employees are simply workers, individual contributors, just a number. If one leaves, the next one comes without any concerns. When 80% of your staff has been in the company for less than 12 months, you'd expect someone to raise the point. But in TA nobody cares about the elephant in the room, everybody is too busy telling Stephen Kaufer how much of a great leader he is, bringing home their own salaries and pretend everything is awesome, you got it! And if you mention anything, you will be addressed as negative, a bad influence, toxic, the reason why staff turnover is so high! This inability, or unwillingness, to take their responsibilities and push the blame back on the individuals is what makes this place a sad place. You are great when you are first employed, if you decide to leave you are a nobody, worth losing. As a results sales people are sad and disillusioned after 3 months. Personally, I would NOT recommend Tripadvisor to anyone: the name might look good on your CV but you could be learning and growing professionally elsewhere, being valued and made feel special, and actually enjoying the whole process.

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    Advice to Management

    None, for it is never heard, but I would have a request: please spare me the "I appreciate your feedback.." All real former employees feel the same way, they all get the same superficial, regurgitated impersonal answer. The positive reviews are about: "great office river view" or "i honestly can't think of anything bad about this company" , or "everything is awesome".. You can lead people into... believing something but if you can't deliver, you are only making it harder for yourself, like selling a product that doesn't do what it says on the tin..

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    TripAdvisor2019-04-18
Found 627 reviews