TripAdvisor Reviews | Glassdoor.ie

TripAdvisor Reviews

Updated Sep 18, 2019

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Found 611 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
75%
Approve of CEO
TripAdvisor CEO Stephen Kaufer
Stephen Kaufer
396 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 98 reviews)

  • "Smart people, great benefits, including lunch every day(in 56 reviews)

Cons
More Pros and Cons
  1. Featured Review

    "Senior Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 5 years

    Pros

    Company looks after it's employees, supportive management, great team.

    Cons

    Sometimes not as transparent as the company claims but I think its normal for a listed company.

    TripAdvisor2018-12-06
  2. Helpful (1)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    World largest travel website with well globally recognized brand. Great people. Very welcoming environment. Top management very approachable. Everybody is kind and very helpful. The same time Trip is full of professionals and talented people. Don’t get discouraged by some reviews. They are coming from few individuals no longer with Trip. Keep up the great work TripAdvisor!

    Cons

    There is a good bit of work to do when it comes to reporting. Attainment report is a challenge.

    TripAdvisor2019-05-22

    TripAdvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for highlighting many of our top strengths. Our people, especially those here in Dublin, have proven intelligent, driven, and truly wanting to make TripAdvisor a great place to work. Over the last 5 months the sales team has driven the launch our Subject Matter Expert ...

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  3. "Sales associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    very good company to work

    Cons

    no particular problem to mention

    TripAdvisor2019-06-04

    TripAdvisor Response

    July 3, 2019Recruiting Operations Coordinator

    Thank you for sharing your positive feedback. We’re glad that you're enjoying your experience as part of our team.

  4. Helpful (6)

    "Good Place to Start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BDR in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    *Decent benefits and health/dental Package *Good team mates *3 meals per week Working in this place it's like working in a startup company. There is some space for learning about the business and sales as it's a very aggressive sales environment.

    Cons

    *Decisions of the management/company do not make any sense. *Unnecessary huddles every morning to repeat exactly the same. *Poor business model / products. *Very old fashion mindset. *Do not care about employees opinion or even feedback. *Do not apply any of their values, not even speed wins as they do not apply on what it really matters, helping their clients or staff. *Lack of credibility on the... management. *EXTREME MICRO MANAGEMENT. *Zero Flexibility.

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    Advice to Management

    Take in consideration a bit more what people try to say in the office and some feedbacks from this website, and stop doing what you ban on your website. Creating Fake reviews as above and below this website.

    TripAdvisor2019-06-26

    TripAdvisor Response

    July 23, 2019Recruiting Operations Coordinator

    Thank you for the feedback, both the positive and areas you feel we need to work on. There are some points in here that should be highlighted given that they detail very well our team, culture, and mind-set. I agree with your assessments with regards to our great team members’ ...

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  5. Helpful (1)

    "Very good company that strives to treat its employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for less than a year

    Pros

    The people that work at TripAdvisor are what make it such a great place to work. There will always be a few moaners/disgruntled folks at any job but that's life. The good news is that there aren't many here. The mix of people from all over the globe is great and there is a great energy. The training provided is quite comprehensive and sets you up to start making an immediate impact. The products are straightforward... and not hard to sell. Targets are aggressive but it's sales, so what do you expect? Really nice new office space. For such a large global company, there is a start-up type of buzz on the floor here. Everyone knows each other and there is a lot of teamwork/camaraderie that I didn't really expect. I feel valued, and management makes a very strong effort in keeping communication lines open, keeping staff informed of what is going on, and everything is very transparent. Great office location, fun atmosphere, and you get to work for the world's largest travel site.

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    Cons

    Lot of different system in play, admin can be a bit of a pain but you get used to it.

    Advice to Management

    Keep doing what you're doing.

    TripAdvisor2019-05-17

    TripAdvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for the positive comments especially as they are in line with our vision and efforts for the Dublin office. As a company, we do push for Transparency and work diligently to get information out to our teams quickly and efficiently. We have an open door policy, meaning everyone ...

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  6. "Love Change?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Great opportunities - lots of change

    Cons

    Need to be comfortable with change

    TripAdvisor2019-04-17
  7. Helpful (15)

    "It gets worse, when you thought the worse is over."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Amazing Colleagues Lunch 3 times a week Nice Canteen

    Cons

    Not sure where to start. It is hard to believe how management treats their workers. People are human beings with values and ethics. The problem is, that people are treated without respect of identity, creativity, professionalism and innovation. Management does not listen to top talents, rather judges their ability to innovate and improve processes. What is worse, such talents will be penalized for driving success... and innovation and seen as the black sheep, ultimately leading for them to leave. I have never seen something like this in any other company. It feels frustrating, and I can't understand what the reason is, but it feels as if the pressure is to high to cope with, and as a result leadership is not seeing what could potentially solve the problem. There is also a problem with compensation and top talents rarely get what they initially thought due to constant changes to comp plans even after a quarter closed.

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    Advice to Management

    Create a long term vision and strategy, and hire top executives with successful backgrounds and finally execute a strategy worth of innovation. Take the Glassdoor reviews serious. They are indicating a serious problem that needs to be eradicated from the root.

    TripAdvisor2019-05-01

    TripAdvisor Response

    June 11, 2019Recruiting Operations Coordinator

    Thank you for your candid feedback. It is unfortunate that you did not have a more positive experience working at TripAdvisor. There are a few items listed in your review that I want to address, but would ask that if you have the time to discuss in more details, please let me know. ...

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  8. Helpful (19)

    "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSM in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    - standard Dublin perks: health, lunch 3 days pw, snacks, - central office location - some very talented colleagues

    Cons

    This company’s first and only priority is revenue, by all means, any mean, period, as they have struggled for years to innovate and monetize their traffic, which by now purely constitutional (IE: read reviews) Everything else comes after: product, employees’ satisfaction and retention, reputation, carrier progression, work experience, credibility and so on. Every single activity, initiative and change is aimed... at either increasing revenue or reduce costs and payouts. Here are some of the weaknesses in my personal view: -lack of real human values -lack of long term vision -targets designed not to be paid out, nor understood by reps -incorrect payouts -unequal target settings between reps -incorrect cpc retribution -unresolved payout mistakes -penalization of high performing reps -lack of interest for anything that does not generate revenue I could go on and on, having lived that toxic environment for long time, but the biggest disappointment was in relation to how they treat their staff: employees are simply workers, individual contributors, just a number. If one leaves, the next one comes without any concerns. When 80% of your staff has been in the company for less than 12 months, you'd expect someone to raise the point. But in TA nobody cares about the elephant in the room, everybody is too busy telling Stephen Kaufer how much of a great leader he is, bringing home their own salaries and pretend everything is awesome, you got it! And if you mention anything, you will be addressed as negative, a bad influence, toxic, the reason why staff turnover is so high! This inability, or unwillingness, to take their responsibilities and push the blame back on the individuals is what makes this place a sad place. You are great when you are first employed, if you decide to leave you are a nobody, worth losing. As a results sales people are sad and disillusioned after 3 months. Personally, I would NOT recommend Tripadvisor to anyone: the name might look good on your CV but you could be learning and growing professionally elsewhere, being valued and made feel special, and actually enjoying the whole process.

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    Advice to Management

    None, for it is never heard, but I would have a request: please spare me the "I appreciate your feedback.." All real former employees feel the same way, they all get the same superficial, regurgitated impersonal answer. The positive reviews are about: "great office river view" or "i honestly can't think of anything bad about this company" , or "everything is awesome".. You can lead people into... believing something but if you can't deliver, you are only making it harder for yourself, like selling a product that doesn't do what it says on the tin..

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    TripAdvisor2019-04-18

    TripAdvisor Response

    June 21, 2019Recruiting Operations Coordinator

    I am very pleased to hear your thoughts on your colleagues. I wholeheartedly agree that we have some extremely talented people working in TripAdvisor, and I feel privileged to work with them on a daily basis. As a sales organisation we do put a high value on driving revenue for ...

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  9. Helpful (5)

    "Great culture, unrealistic targets, make friends at work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Executive in Dublin, Dublin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at TripAdvisor full-time for less than a year

    Pros

    Benefits, colleagues, free lunch, snacks, still freedom to work and reach targets.

    Cons

    Not clear how the managers have set the targets. You cannot make 19k per quarter on sponsored placements when you are in a totally different market than those who nearly achive it. Only achievers are awarded. Metrics are in their implementation phase. Becoming a call center. Since I have joined 5 people quit. It is not the place to make money with the bonus.

    TripAdvisor2019-03-06

    TripAdvisor Response

    April 29, 2019Sr. Director of Talent Acqusition

    It is great to hear fantastic feedback about our benefits, team members and working environment. We endeavor to provide our teams with comfortable and collaborative environments where they can focus on achieving their best results. As the leader within the travel technology field, ...

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  10. Helpful (11)

    "Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    - Lunch 3 days a week - Good work/life balance

    Cons

    - Targets are set in a way to penalise all the teams (Acquisition and Customer Success), no way you can reach them (probably a handful has reached them in 2018 or got close to them) - not only unrealistic, but higher and higher with the a pipeline getting smaller and smaller - clawbacks are massive. Count on basic salary, consider 50% OTE if you are lucky! - No career development, not only internally, but forget... about "relocation" unless you want to move from UK to IE - too many examples that would make the review removable. - Higher management practice micromanagement (why you moved this stage, why you logged this or that) showing no trust in employees. - Volume of activities is more important than quality. - Roles are more of Sales Admin rather than Sales Executives - Admin work is 50% of the day. Final note, turnover has been massive in 2018 - I can recall almost 40 people (on a total of 40/50). It can be all of these were unprofessional OR unfitting the culture OR unwilling to adapt to changes as responses to reviews may suggest...can be..but global leadership should take into account other scenarios - or maybe is just the plan.

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    Advice to Management

    Please do not post another fake review

    TripAdvisor2019-03-04

    TripAdvisor Response

    April 29, 2019Sr. Director of Talent Acqusition

    I appreciate you talking the time to provide feedback to us on areas that are of importance to you. Such feedback is vital to the company as we continue to strive for a better workplace. Within TripAdvisor we are diligent in constantly reviewing our sales targets to ensure they ...

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Found 611 reviews