TransferWise Customer Service Associate Reviews

Pros

- We don't have a dress code and you can be yourself - Pets are allowed - Environment is good - Teams are very supportive - Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company - If you want you can grow in the company and change to a different departments very easily if you think there is something you would like to specialize in or if there is something you think you will be good with. You will always get support from the company, team leads and colleagues.

Cons

- The communication in between different teams is sometimes a little disorganized - Some parameters we have to comply as a customer support and are not reasonable, because if you want to help customers you need time to get the right solution (quality should matter more than quantity).

Pros

Imagine a job where you are actually part of something wonderful. Something which helps the everyday man. A job which challenges the industry norm and redefines the rules of the game. And its all achieved through amazing cross-team cohesion, free Friday lunches and drinks in the evenings.

Cons

Though their idea of stock option seems wonderful however, stock options are difficult to value.Stock options can result in high levels of compensation of executives for mediocre business result, which seems unfair when a team consists of senior and junior level employees with different stock options available to them. An individual employee must also rely on the collective output of their co-workers and management in order to receive a bonus.

Pros

Very big push to work from home. Agile

Cons

none so far, enjoyable company