TransferWise Customer Service Associate Reviews

Updated 7 May 2020

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4.9
100%
Recommend to a Friend
100%
Approve of CEO
TransferWise CEO Kristo Käärman
Kristo Käärman
10 Ratings
  1. "Has been a great experience working at TransferWise"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Budapest
    Recommends
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    - We don't have a dress code and you can be yourself - Pets are allowed - Environment is good - Teams are very supportive - Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company - If you want you can grow in the company and change to a different departments very easily if you think there is something you would like to specialize in or if there is something you think you will be good with. You will always get support from the company, team leads and colleagues.

    Cons

    - The communication in between different teams is sometimes a little disorganized - Some parameters we have to comply as a customer support and are not reasonable, because if you want to help customers you need time to get the right solution (quality should matter more than quantity).

  2. "It's not just a job. It's a revolution."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    Imagine a job where you are actually part of something wonderful. Something which helps the everyday man. A job which challenges the industry norm and redefines the rules of the game. And its all achieved through amazing cross-team cohesion, free Friday lunches and drinks in the evenings.

    Cons

    Though their idea of stock option seems wonderful however, stock options are difficult to value.Stock options can result in high levels of compensation of executives for mediocre business result, which seems unfair when a team consists of senior and junior level employees with different stock options available to them. An individual employee must also rely on the collective output of their co-workers and management in order to receive a bonus.

  3. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Budapest
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    Very big push to work from home. Agile

    Cons

    none so far, enjoyable company

  4. "Excellent company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    CSA - Customer Service Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TransferWise

    Pros

    Freedom in the day-to-day operations Culture Cause Intellectual level Growth

    Cons

    Medium salary Nothing more to add

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  5. "It's great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    Great office, Great environment, Lots of opportunities, Good benefits & Inclusion

    Cons

    Salary, although reviewed yearly, is still low

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  6. "This is a good workplace."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Budapest
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    The job is very challenging which makes you more determined to do it well.

    Cons

    The opportunities to step up are very limited.

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  7. "Awesome company I rate 5/5"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    Lenient, friendly and just a company with overall great people

    Cons

    I'm not sure what cons this company has

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  8. "Start up perks"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for more than a year

    Pros

    No micromanaging, great culture, food is catered on Thursdays. An all expense trip to Europe in the summer.

    Cons

    Work hours may alter.

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  9. "positive feedback"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    It is a place to grow giving a positive attitude to work. With the work environment, you will always want to learn and bring out the best in you in terms of performance and speed.

    Cons

    High volume of information to process at the same time.

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  10. "Best work place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Singapore
    Recommends
    Positive Outlook

    I have been working at TransferWise full-time for less than a year

    Pros

    - there is no micro managing - it's easy to give feedback to the team leads - free food - amazing staff benefits

    Cons

    - sometimes people don't know how to give a proper feedback - a lot to learn - need some time to get used to

    Continue reading
Found 13 reviews